Early Intervention Collections Associate
Company: DuPage Credit Union
Location: Naperville
Posted on: February 18, 2021
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Job Description:
ON-SITE POSITIONSATURDAY AVAILABILITY REQUIREDHere at DuPage
Credit Union, our Collections department is top-notch. We don't
hassle people, instead we try to use consultative techniques to
work with our members to help resolve their financial needs. By
using empathy, being friendly, and actively listening to them,
there's a reason our Credit Union has grown to 36,000 members and
more--year after year! The Early Intervention Collections Associate
has a major impact on the Credit Union's financial goals and is
responsible for assuring these goals are met by protecting the
assets of the Credit Union. This person proactively works with
members to determine best solutions by using Consultative
Collections techniques and provides administrative support for
Credit Card Collections, Consumer Loan Collections, and
Bankruptcy.Some of your responsibilities will include:* Accurately
and independently monitoring and maintaining all first stage
delinquent Credit Card and Consumer Loan accounts.* Proactively and
effectively collecting on all delinquent accounts when contacting
Members and effectively demonstrating negotiating skills and
exercising good judgment based on information gathered. *
Empathetically addressing all Member concerns in order to establish
rapport and provide consultative solutions for delinquent Members.*
Effectively providing administrative support for Bankruptcy by
accurately preparing loan paperwork for Members who have filed
bankruptcy.* Proactively and accurately preparing monthly skip
trace packets within allotted timeframes in order for the
Collections Associates to complete all follow up accordingly.The
training and experience required for this position include:*
Associate's degree or 2 years equivalent work experience* 2 years
of previous Financial Institution experience* Working knowledge of
Fair Debt Collection Practices Act* Basic knowledge of bankruptcy
processes a plus* Excellent Clerical and Organizational Skill
Keywords: DuPage Credit Union, Naperville , Early Intervention Collections Associate, Accounting, Auditing , Naperville, Illinois
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