Early Intervention Collections Associate

Company: DuPage Credit Union
Location: Naperville
Posted on: February 18, 2021

Job Description:

ON-SITE POSITIONSATURDAY AVAILABILITY REQUIREDHere at DuPage Credit Union, our Collections department is top-notch. We don't hassle people, instead we try to use consultative techniques to work with our members to help resolve their financial needs. By using empathy, being friendly, and actively listening to them, there's a reason our Credit Union has grown to 36,000 members and more--year after year! The Early Intervention Collections Associate has a major impact on the Credit Union's financial goals and is responsible for assuring these goals are met by protecting the assets of the Credit Union. This person proactively works with members to determine best solutions by using Consultative Collections techniques and provides administrative support for Credit Card Collections, Consumer Loan Collections, and Bankruptcy.Some of your responsibilities will include:* Accurately and independently monitoring and maintaining all first stage delinquent Credit Card and Consumer Loan accounts.* Proactively and effectively collecting on all delinquent accounts when contacting Members and effectively demonstrating negotiating skills and exercising good judgment based on information gathered. * Empathetically addressing all Member concerns in order to establish rapport and provide consultative solutions for delinquent Members.* Effectively providing administrative support for Bankruptcy by accurately preparing loan paperwork for Members who have filed bankruptcy.* Proactively and accurately preparing monthly skip trace packets within allotted timeframes in order for the Collections Associates to complete all follow up accordingly.The training and experience required for this position include:* Associate's degree or 2 years equivalent work experience* 2 years of previous Financial Institution experience* Working knowledge of Fair Debt Collection Practices Act* Basic knowledge of bankruptcy processes a plus* Excellent Clerical and Organizational Skill

Keywords: DuPage Credit Union, Naperville , Early Intervention Collections Associate, Accounting, Auditing , Naperville, Illinois