Night Auditor

Company: Embassy Suites
Location: Naperville
Posted on: May 15, 2022

Job Description:

Job DescriptionAs Night Auditor at the Embassy Suites Chicago Naperville, you would be responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability.The ideal candidate will have related hospitality experience, a positive can-do attitude, passion for service and creativity with superior written and verbal communication skills. We are a collaborative, fast-paced team looking for a self-motivated person to join us, learn, and quickly grow their career.Preferred Skills:

• Customer Service experience in hotel or related field
• OnQ Experience
• Strong knowledge of service standards, and service expectations (Work Orders, Guest Requests, Guest Complaint Procedures, etc.)
• Must be willing to work weekends and holidaysEssential Responsibilities:
  • Audit, post and balance daily cashiers' work for outlets including Rooms and Food and Beverage
  • Ensure credit card system reconciles to daily transaction lists
  • Schedule, assign daily work, inform and train team members
  • Monitor, observe and assist in evaluating team member performance
  • Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests
  • Respond to guest inquiries and in a timely, friendly and efficient manner
  • Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
  • Assist fellow team members and other departments wherever necessary to maintain positive working relationships
  • Provide or obtain accurate informationPowered by JazzHRDxgMmYOqBs

Keywords: Embassy Suites, Naperville , Night Auditor, Accounting, Auditing , Naperville, Illinois