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Director, Registrar Services

Company: Adtalem Global Education
Location: Addison
Posted on: June 16, 2022

Job Description:

Opportunity at a Glance:

The individual in this position is responsible for the leadership and strategic direction of functional team managers for Registrar Operations in the Institutional Support Services department. The expectations of this position, as it refers to the leading and management of people, is greater than the management of daily functional tasks. The individual in this position is charged with leading and exemplifying the ways in which things are done rather than the managing of outcomes. They are tasked with creating and promoting an environment of consistency and accuracy in the application of academic policies and procedures, which serve to meet the needs of stakeholders in a matrixed organization. This individual works collaboratively to drive focused performance, aimed at improving the student experience and supporting growth, that consistently delivers on agreed upon expectations. They are also responsible for the establishment of key processes that systematically motivate the team and create receptivity to change and organizational efficiency.

Responsible for supervision of daily operations of Registrar Operations functional team managers, which includes identifying mechanisms to improve workflow and maximize productivity to ensure efficient and timely completion of work.
Participates in the execution of both short-term and long-term strategies to ensure Registrar Operations and Institutional Support Services goals are met.
Promotes and maintains the integrity of academic policy and procedures and ensures adherence.
Promotes a continuous improvement and change management culture throughout the Registrar Operations function.
Builds positive, mutually supportive cross functional relationships that support successful collaboration.
Participates in annual budget planning and the monitoring of expenses to drive continuous cost containment measures.
Models a leadership style that is service oriented, positive, respectful, collaborative, and assertive especially during periods of pressure, conflict and constraints.
Supports the professional growth of direct reports and their teams while fostering a safe, respectful, and inclusive work environment that is reflective of Adtalem's commitment to diversity, equity and inclusion.
Fulfills management responsibilities which include the following: planning, assigning, and directing work of direct reports, appraising performance, addressing complaints, and resolving problems.
Collaborates with team to rollout new initiatives, consults with business stakeholders to draw out concerns, and prioritize stakeholder focus.
Raises issues, risks to Senior Director and executes resolution and mitigation of future risks.
Participates in the development of processes, controls, reports, evaluation and in the reviews of academic policies and procedures to ensure compliance with Federal and State regulations.





To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and in accordance with our core values. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree required.
Minimum of 7-10 years management experience required; shared services environment and experience managing leaders preferred.
Areas of expertise should include Registrar functions and responsibilities, academic policy, procedures and programs, and related Student Finance and Student Services knowledge.
Experience working with diverse functional business units in a matrixed environment.
Proven track record of managing up, conflict resolution and change management principles that harmonize teams serving organizational interests.
Ability to drive projects and results through development of stakeholder relationships in a matrixed environment.
Ability to coach, develop, and mentor leaders as a means to build strong lines of departmental succession.
Strong interpersonal skills with the ability to work well with individuals across all organizational levels.
Must be self-motivated, adaptable to change and able to shift focus and direction quickly and efficiently.
Excellent communication, interpersonal and organizational skills with ability to set priorities and deadlines to ensure projects are completed.
Knowledge of FERPA and AACRAO guidelines.

We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.

As an organization dedicated to educating the healthcare leaders of tomorrow and empowering members to make inspiring contributions to our global community, we know that it is our responsibility to lead by example and continue minimizing the risks of spreading COVID-19. Employment at Adtalem and/or its subsidiaries requires compliance with the organization's Mandatory COVID-19 Vaccination Policy, to the extent permitted by the laws of your country, province/state, and/or local area. All employees in areas of the world that permit mandatory COVID-19 vaccination are required to be fully vaccinated within 60 days of their date of hire unless they receive an exemption from Adtalem's HR Coaching Resource Center because of issues such as access or an approved medical or religious accommodation.

Who We Are:

At Adtalem Global Education, we seek to empower students and members to achieve their goals, find success and make inspiring contributions to our global community. Adtalem is a leading workforce solutions provider that partners with organizations to proactively address future workforce needs and empowers career development with access to world-class academic curriculums across the medical and healthcare industries.

Adtalem institutions and companies include: American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine, and Walden University. (NYSE: ATGE; member S&P MidCap 400 Index) For more information, please visit

Keywords: Adtalem Global Education, Naperville , Director, Registrar Services, Accounting, Auditing , Addison, Illinois

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