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Collections Associate

Company: DuPage Credit Union
Location: Naperville
Posted on: July 29, 2022

Job Description:

Join DuPage Credit Union's collaborative Collections Team and know you're making a difference in the lives of others. Different from many other typical "collections" jobs, DCU Collectors pride themselves on establishing trusting and respectful relationships and assisting Members who are experiencing financial difficulty. We take a consultative approach rather than one that's intimidating. Join our team and enjoy working in a learning environment where your contribution counts.As a Collections Associate you will: --- Monitoring credit card accounts as well as accounts that have gone into the negatives and proactively contacting members to determine the cause of delinquency and collecting on those accounts --- Effectively demonstrating negotiating skills and exercising good judgement while consulting with Members to determine the best solutions for both the Member as well as the Credit Union --- Identifying various levels of risk and account abuse and making recommendations to Collections Management on any additional actions in order to reduce risk and loss to the Credit Union --- Monitoring and maintaining month-end reports and accurately notating accounts with all communications and follow-up actions --- Proactively and accurately closing and reporting negative accounts (shares) as well as recommending to Collections Management which Credit Card accounts require legal actions, such as charge-offs, removal of lines of credit, etc. Training and Experience: --- Associate's Degree or 2 years equivalent work experience --- Strong working knowledge of Fair Debt Collection Practices Act --- 2 years of collection experience --- Basic knowledge of bankruptcy processes a plus Work Schedule: M-Fri 8:45am-5:15p Some Saturdays 8:30am- 1:00pmDuPage Credit Union Provide a Full Benefits Package including:

  • Medical/Dental/Vision/FSA/Disability
  • 401(k) with Employer Match
  • Paid Time Off
  • Tuition Reimbursement
  • Pet Insurance
  • Employee Assistance Program
  • Volunteer Benefits
  • And more!This is a full- time, hourly onsite position, conveniently located in Naperville, IL!

Keywords: DuPage Credit Union, Naperville , Collections Associate, Accounting, Auditing , Naperville, Illinois

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