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Automotive Service Advisor/Writer

Company: Volume Cars
Location: Naperville
Posted on: September 23, 2022

Job Description:

*Automotive Service Advisor Job Summary* Volume Cars is proud to be able to say that we are family-owned and operated in Countryside. From our humble beginnings, we've prided ourselves on delivering first-class service to all of our customers and provide a family atmosphere with top compensation packages for our valued employees. *Automotive Service Advisor Responsibilities and Duties** *MUST HAVE DEALERSHIP EXPERIENCE *
* Schedule service appointments
* Greet customers in a timely, friendly manner and obtain information
* Serve as the liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
* Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; entering RO into service database system.
* Provide the client with an accurate estimate of repair or maintenance cost, and/or a minimal diagnostic fee with explanation of associated cost, detailing problems and pertinent information, and secure client authorization of repair or service. *Automotive Service Advisor Qualifications and Skills*
* High School Diploma or Equivalent
* Minimum of 6 Months Experience in Customer Service Position
* Fluent English--Bilingual a plus
* Automotive Knowledge Preferred But Not Required
* Quality Focus, Productivity, and Product Solving
* Strong Teamwork and Communication Skills
* Out-going personality with experience at developing relationships
* Can work in a fast-pace environment, are organized, and can manage time efficiently
* Must have valid driver's license Job Type: Full-time Pay: $40,000.00 - $75,000.00 per year Benefits:
* 401(k)
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
Supplemental pay types:
* Bonus pay Experience:
* Customer service: 1 year (Preferred) License/Certification:
* Driver's License (Preferred) Work Location: Multiple Locations

Keywords: Volume Cars, Naperville , Automotive Service Advisor/Writer, Advertising , Naperville, Illinois

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