Lead IT Generalist (Platform Support Engineer)

Company: Harmer Consultants, Inc.
Location: Naperville
Posted on: May 15, 2020

Job Description:

About Harmer Consultants, Inc Harmer Consultants is a Chicago-based provider of diversified professional information technology (IT) recruiting services. Backed by devoted, experienced Partners and an exceptional reputation, Harmer prides itself on connecting people who are empowered by growing meaningful professional relationships for contract, contract-to-hire, and project-based assignments. Our highly skilled, professional recruiters have developed extensive networks within the business community making them among the most successful recruiters in the industry. We are a dynamic, growth-oriented organization with a history of successful, long-lasting relationships. Clients recognize Harmer for its exceptional recruiting team, quality candidates, and seamless process. Harmer has 30+ years of proven history providing clients with project-based experts for critical, time-sensitive and technically specific engagements. We are currently looking to assist one of our clients in identifying a dynamic candidate who has a strong background in the below skills. For more information visit www.harmer.com httpwww.harmer.com . If you have the below skill set and are interested in being contacted by one of our team members to discuss this role please apply Lead IT Generalist (Platform Support Engineer) 6-months with the option to hire or extend JOB DESCRIPTION The Lead IT Generalist must be a customer service-oriented IT Professional with a solid understanding of the latest operating systems and hardware as well as be able to provide technical support to users in an efficient and accurate manner. You will be responsible to triage and manage support calls and ticketing queue. A key quality to success in this position is to have a can-do attitude while taking ownership of opportunities. The ideal candidate will have supported production systems built on a Linux platform. The candidate will the be 2nd level support in the client services organization. Theyrsquoll be able to connect to Linux systems and navigate the file system hierarchy to solve complex client issues. The candidate will then work with the DevelopmentEngineering organization to escalate more complex issues. The ideal candidate will have basic scripting and knowledge of regular expressions. Theyrsquoll be able to inspect large files and navigate a Linux tooling environment. The client utilizes Go To Assist as a ticketing system and there are currently 400-500 tickets in queue that need to be closed. The client is getting 20-30 new tickets a week as well. The ideal candidate will help build the knowledge base and write white papers or wikis to help better deal with issues in the future. The Lead IT Generalist will help build a team of 4-5 resources as well. Position Essential Functions Customer provisioning Serve as the point of contact for customers seeking technical assistance Process and release management Must be willing to provide phone and remote support User support Direct unresolved issues to the next level of support Documentation management Record events and problems and their resolution in ticketing system Strong understanding of systems, platforms, software Maintenance and support of existing applications and infrastructure Perform physical inventory, hardware repair, equipment delivery, testing and deployment Participate in after hours and 247 emergency support rotation queue Experience in identifying and making recommendations for improvements on procedures Keep your team aware of new issues that arise Preferred Skills and Experience Degree from an accredited Information Technology, Computer Science or related program 2-5 years of experience CompTIA A+ CompTIA Network+ MCP Terraform Required Skills and Experience High School Diploma or General Education Degree with additional coursework in Information Technology, Computer Science or related field Excellent Problem solving and communication skills Business skills Ability to manage projects Server configuration Experience with cloud service provider (i.e. AWS, Azure, Google Cloud, etc.) Strong attention to detail Understanding of computer and connected systems, mobile devices and other tech products Ability to diagnose and resolve intermediate technical issues Physical Requirements Frequently required to sit and stand Occasionally required to stoop, kneel and crouch Required to use hands to handle or feel objects, tools or controls Frequently required to lift andor move up to 25 pounds Occasionally required to lift andor move up to 50 pounds Occasional use of a ladder or other lift device

Keywords: Harmer Consultants, Inc., Naperville , Lead IT Generalist (Platform Support Engineer), Engineering , Naperville, Illinois