IT Technician - Tier 2

Company: Masters Solution Inc.
Location: Naperville
Posted on: June 17, 2022

Job Description:

If you're just "looking for a job," you need not apply. Are you looking for an opportunity to make a significant impact? Do you love solving problems and have a passion for nurturing solid customer relationships? Are you energized by innovation and staying on top of the latest technologies? If so, we'd like to talk to you.
Master Solutions, a fast-growing, innovative, and stable provider of a full range of IT consulting services located in Naperville IL, is seeking an IT Technician - Tier 2 to join our team, help us to continue to build a great place to work and provide top-notch service to our clients.
Reporting directly to the Manager of Customer Satisfaction, the IT Technician - Tier 2 will handle a variety of tasks to assure that our clients' technology environments are operating smoothly. This is an exciting opportunity for an experienced individual with great troubleshooting and analysis skills to provide solutions-based network and computer support for a wide variety of client companies.
To the qualified IT Technician - Tier 2 we offer:

Sign-on Bonus
$24 - $30/hr, commensurate with experience and skills
Paid overtime is often available
Paid time off starting at 10 days/year
Paid Holidays
Insurance coverage
401K plan with company match
Mileage reimbursement for travel to clients
Use of company laptop
Use of company phone

The ideal candidate will approach their work with a high level of professionalism, a love for learning, and a strong proficiency in building and expanding computers and networks. They will possess excellent phone and computer skills, create positive client interactions, and bring an enthusiastic team spirit to support of our customer's technology needs.
Primary duties of the IT Technician - Tier 2:

Responding to and resolving technology issues reported by clients and alerting systems
Following procedures for diagnosing and resolving issues
Work on projects individually or as a team
Maintaining records of work performed and client documentation

Requirements for the IT Technician - Tier 2:

Aligns with company vision and values
Previous experience with help desk support
Strong troubleshooting and critical thinking skills
Ability to prioritize and meet deadlines
Able to travel to client sites as required and transport equipment with own vehicle
Able to lift 50 pounds

Technical requirements:

Able to install, configure, and troubleshoot workstations, printers, and other peripherals
Familiar with network hardware & troubleshooting
Familiar with Microsoft Office products
Familiar with Microsoft 365 and Microsoft Sharepoint

Master Solutions, Inc. has been in business for 24 years, serving small and medium-sized businesses in the Chicago area in multiple industries, and are enthusiastic about what's on the horizon. We are located in Naperville, Illinois.
Join a great team, receive training from seasoned veterans, and get a tremendous amount of hands-on experience. Operate as a key player on the front lines with our clients, equipping them with the technology they need to achieve their organizational objectives.
At Master Solutions, we respect your right to make your own personal medical decisions.
Please fill out our online application to start the process.PI180194644

Keywords: Masters Solution Inc., Naperville , IT Technician - Tier 2, Engineering , Naperville, Illinois