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Deskside Technician I

Company: Stefanini
Location: Naperville
Posted on: June 24, 2022

Job Description:

Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?
Provide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the NetworkProvide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the Network
What you"ll get
Work with brilliant minds, often within a global capacity;
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

Why we"re different
Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making.

Take a look for yourself
Here's one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY





Home campus is Naperville, Illinois
Travel to other campuses/ sites may be required
Fully Vaccinated
Valid Drivers License
Provide professional end-user support via telephone, email or web submits
Provide maintenance and restoration actions to resolve end-user problems
Responds to end-user problems based on standard procedures and knowledge base
Track incidents and calls, including but not limited to, entering data into the database timely and accurately
May be responsible for ensuring systems are configured properly both proactively and retroactively
Exceptional Customer Service Skills and a personal drive to always succeed no matter what challenges are encountered
VPN troubleshooting


Skills, Licenses, Knowledge, Education and Training Requirements:

High school diploma or equivalent required
General troubleshooting within IT Enterprise and best practices
ServiceNow
Active Directory knowledge
Microsoft Office /
Browser troubleshooting, specifically Chrome
HP PXE imaging via SCCM and Software Center support
Mobility
Adobe
Cisco WebEx and Teams
3+ years relevant experience
Solid foundation of Personal Computer experience
Ability to work in a team environment
Proven ability to remain flexible in a changing environment
Attendance and schedule adherence are requirements of this position
May require additional project-specific training
Must have ownership of one's own reliable vehicle
Must provide proof of vaccination and adhere to CDC COVID-19 guidelines
Self starter with ability to adapt to do whatever it takes to resolve issues independently
Reliable and available to assist the team out with genuine desire be a strong asset
Attention to detail and pick things up quickly post training
Keep all required documentation updated
Anticipate roadblocks to effectively plan ahead preventing delays

Keywords: Stefanini, Naperville , Deskside Technician I, Engineering , Naperville, Illinois

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