MSP Service Desk Engineer - Tier 2 IT Support
Company: Bowman Williams
Location: Naperville
Posted on: January 21, 2023
Job Description:
Location: -Naperville, IL / Salary: -$60,000 - $70,000 We are a
growing, highly customer-centric IT Solutions firm and we are
looking for a creative, organized, and driven MSP Service Desk
Engineer - Tier 2 IT Support to help us continue to provide
exceptional customer service to small and medium-sized
businesses.The ideal MSP Service Desk Engineer - Tier 2 IT Support
will have excellent customer service and communication skills with
an eagerness to learn and do more. You will need a "yes I can"
attitude and always asks what else can be done to help.In this role
the MSP Service Desk Engineer - Tier 2 IT Support will be
responsible for supporting clients as a member of our high touch,
customer-centric team both on client sites as well as remotely from
our office. You will be exposed to many different technologies. As
such, you will not be expected to know everything, but expected to
be resourceful in finding solutions.
- Providing timely and effective technical, operations and
training support of end-user computers and devices onsite and /or
by telephone or email
- Image, install and maintain end-user computers and devices
- Create and manage Active Directory, email and phone system
accounts
- Install, support and maintain client printing environment
- Provide virus/malware protection and remediation
- Basic computer/network troubleshooting
- Research and document processes to support ongoing
projects
- Write and organize documentation
- Highly responsive
- Excellent oral and written communication skills. Ability to
read/speak/write at a high level. The role requires high-level
written communication skills.
- Detail-oriented
- Resourcefulness - the ability to figure things out
- Advanced PC / MAC troubleshooting and support
- Microsoft Technologies - including AD; Common MS Applications,
Azure AD, O365, Windows Server 2012 and up, etc.
- LAN device configuration / Basic network knowledgeWe are a
fast-growing company with a compelling offer that is resonating
with both current and prospective clients. Our work environment is
friendly and fun, yet professional. You will find that we support
learning and personal development no matter where you are in your
career. Our benefits include Medical, Dental, Vision, Disability,
Life and Paid Time Off.For the MSP Service Desk Engineer - Tier 2
IT Support, we offer competitive compensation package,
opportunities for growth and advancement.*Actual salary for MSP
Service Desk Engineer - Tier 2 IT Support to commensurate with
experience* Opportunity Location Proposed Salary $60,000 -
$70,000Bowman Williams is a national specialized staffing firm for
Cloud Service Providers and Managed Service Providers. Ranked by
Forbes as one of America's top 200 Best Staffing Firms in America,
we are a good resource for candidates looking to advance their
careers in the Cloud Solutions and Services industry.
Keywords: Bowman Williams, Naperville , MSP Service Desk Engineer - Tier 2 IT Support, Engineering , Naperville, Illinois
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