Principal ServiceNow Engineer - Global Information Security

Company: Bank of America
Location: Chicago
Posted on: May 7, 2025

Job Description:

Principal ServiceNow Engineer - Global Information SecurityChicago, Illinois; Washington, District of Columbia; Charlotte, North Carolina;At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!Job Description:
This job is responsible for defining and leading the engineering approach for solutions at the program or portfolio level, to deliver significant business outcomes. Key responsibilities include continuously improving the design, quality, and reuse of the solution and delivering technology enablers that improve development efficiencies for the solution. Job expectations include familiarity with at least one area of engineering, acting as a "go to" reference across the organization, and applying knowledge to improve technical competencies through recruitment and development activities.Position Summary:Bank of America is looking for an experienced, senior-level ServiceNow developer to help implement ServiceNow's SecOps modules in a new, "greenfield" ServiceNow instance. This job is responsible for defining and leading the engineering approach for ServiceNow SecOps modules at the program or portfolio level to deliver key business outcomes. Job expectations include familiarity with at least one area of engineering, acting as a "go to" reference across the organization, and applying knowledge to improve technical competencies through recruitment and development activities.Key Responsibilities:

• Develop the engineering approach for the ServiceNow SecOps solution and work with cross-functional teams to develop/analyze/deliver the implementation.
• Lead the definition, design, and development of ServiceNow feature configurations, which span multiple teams and explore solution alternatives as needed.
• Provide thought leadership on ServiceNow development practices and platform capabilities.
• Lead technical oversight for development teams, including design reviews, ensuring adherence to best practices, and implementing continuous improvement processes.
• Define the technology tool stack for the ServiceNow SecOps solution within range of internally approved and supported technologies.
• Explore state-of-the-art technologies to improve development efficiencies, quality of test/QA coverage, and release management.
• Lead and assume responsibility for the end-to-end test strategy/creation/adherence, and the integration between teams for the program/portfolio solution.
• Act as the "go to" resource across Bank of America's Cybersecurity organization for ServiceNow SecOps development expertise.
• Collaborate with cross-functional teams, including IT, Asset Management, and Risk & Compliance, to ensure alignment of SecOps and core platform processes.
• Contribute to the organization's ServiceNow roadmap to plan investments in system maintenance, upgrades, improvements and additions that align with the organization's long-term goals and objectives.Qualifications:
  • 5+ years of experience developing on the ServiceNow platform, across multiple modules and core platform capabilities.
  • Experience configuring ServiceNow Workspaces, Flows, ACLs, Script Includes, Business Rules, UI Actions/Pages, Forms, Playbooks, Portals, and/or Reports.
  • Experience designing, configuring, and developing integrations with the ServiceNow platform, including Scripted REST APIs.
  • Experience supporting ServiceNow platform upgrades and remediating skipped changes.
  • Advanced scripting experience utilizing best practice formatting and comments in Script Includes, Business Rules, etc.
  • Familiarity with Agile development practices.Soft Skills:
    • Demonstrated ability to lead and mentor technical teams, fostering a collaborative and knowledge-sharing environment.
    • Excellent problem-solving and analytical skills, with a proactive approach to identifying and addressing technical issues when they arise.
    • Strong written and verbal communication skills, with the ability to communicate complex concepts to non-technical stakeholders and collaborate effectively across teams.
    • Bachelor's degree in Computer Science, Cybersecurity, or a related field is preferred but not required.Certifications:
      • ServiceNow Certified Systems Administration (CSA) certification.
      • ServiceNow Certified Application Developer (CAD) certification.Washington, DC pay and benefits informationBank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by calling 1.877.760.2076. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.Please note: Messages left for other purposes such as following up on an application or non-disability related technical issues, will not receive a response.
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Keywords: Bank of America, Naperville , Principal ServiceNow Engineer - Global Information Security, Engineering , Chicago, Illinois