IT/AV Technical Specialist
Company: SmartSource
Location: Glendale Heights
Posted on: April 3, 2026
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Job Description:
Job Description Job Description SmartSource®, an ABCOM
Technology Group company, has more than 35 years of experience
serving clients' business technology needs in the events, staffing,
legal, government, finance, education, entertainment, and meeting
production industries. The company provides service throughout
North America through its fully staffed and equipped offices in
major metropolitan markets. SmartSource draws from its extensive
inventory of IT, AV, and interactive technologies to deliver
solutions as varied as computers for contract staff, office
equipment for temporary spaces, or multi-story video walls for
trade shows and events. The SmartSource team is passionate about
leveraging its expertise to empower clients to excel. SmartSource
will afford you an exciting career opportunity. We offer a
fast-paced and dynamic work environment. Most importantly, you will
be provided the support and environment to excel and succeed with
an industry leading company. If you are enthusiastic, highly
motivated and looking for a great opportunity, we encourage you to
apply today. Job Summary: The Technical Specialist is a regionally
assigned technical resource focused on high-demand event areas such
as General Session Audio, General Session Video, and/or complex
tradeshow booths including LED technology. This role ensures
technical excellence and operational efficiency across regional
events and serves as a developmental pathway toward Project
Management. Key Responsibilities: - Operate independently in a
specialized technical area after completing internal certifications
and field validation. - Support the sales team by preparing
accurate and technically sound proposals within their area of
expertise. - Provide on-site technical execution for events,
ensuring quality and consistency across deliverables. - Collaborate
with Project Managers, Technical Leads, and fulfillment branches to
align technical execution with event goals. - Assist with event
logistics including labor coordination, equipment packaging,
rentals, and freight services. - Troubleshoot and resolve AV and
IT-related issues during setup and execution. - Maintain open
communication with Account Executives and Project Management staff.
- Occasionally fill other roles as needed, maintaining flexibility
while prioritizing their core specialty. - Contribute to regional
KPIs including proposal turnaround, personnel utilization, customer
satisfaction, and event profitability. - Participate in
cross-regional knowledge sharing and best practice alignment.
Requirements: Must Haves: - Minimum 3 years of experience in the
event industry, including hands-on project execution. - Strong
background in area of focus (AV, IT, LED Walls) - Proficiency in
configuring, networking, and troubleshooting computers, printers,
and related hardware. - Strong problem-solving skills and ability
to thrive under pressure. - Excellent interpersonal and
communication skills. - Ability to work independently and as part
of a team. - Technically savvy with MS Windows, Outlook, Word,
Excel, and cloud-based applications. - Expect to travel regionally
and occasionally support other regions (up to 70%) (Approx 20-25
events) Nice to Haves: - Bachelor’s degree. - Management and/or AV
Rental Industry experience. - Specialized knowledge in AV
applications, i.e. LED walls, Audio, Video, with appropriate
certifications as appropriate Career Path: This role is designed as
a stepping stone toward Project Management, offering exposure to
proposal development, event execution, and cross-functional
collaboration. SmartSource is an equal opportunity/affirmative
action employer. SmartSource does not discriminate on the basis of
race, color, religion, gender (including non-binary/third gender),
transgender, gender identity or expression, sexual orientation or
affectional preference, national origin, citizenship, age,
disability, status as a protected veteran, military status, marital
status, or status in any group or class protected by applicable
federal, state, or local law. SmartSource makes reasonable
accommodations for qualified individuals with disabilities in
accordance with the Americans with Disabilities Act, Rehabilitation
Act, and applicable state and local laws.
Keywords: SmartSource, Naperville , IT/AV Technical Specialist, Engineering , Glendale Heights, Illinois
