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AMS Field Manager

Company: GEA Group
Location: Naperville
Posted on: November 17, 2021

Job Description:

--- Lead NAM AMS service and Execution (Install) teams to provide world-class support and guidance * Considerable impact on customer satisfaction by the service business * Develop best-in-class service product portfolio to fulfil customer expectations and enhance their competitiveness * Continuously optimize service excellence e.g. state-of-the-art processes, cross-selling, digitalization Responsibilities / Tasks * Provide day to day support and leadership of the Automated Milking System Execution and Field Technical Teams * Schedule and lead the activities and actions of Automated Milking Systems (AMS) Execution and Field Technical Team * Provide leadership and direction in the AMS training of NAM GEA dealers and GEA employees * Ensure GEA dealer and dairy producer satisfaction of the AMS portfolio * Ensure the teams work closely with other GEA departments (e.g., sales, hygiene, etc.) * Lead and manage escalated sites through root cause and proactive solution creation. * Provide management/coaching of team members to include Perform and Grow process. * Review and approve first line expense reports. * Maintain utilization reporting and efficiency of field personnel * Continuous improvement idea generation and facilitation. * Contact large customers proactively weekly and ensure customer satisfaction. * Internal customers: Country Management, Country Representatives, R&C; Service functions in BU and Divisions, DE GEA representatives * External customers: GEA independent AMS dealers, * AMS Dairy Producers, Dairy Co-ops, Dairy organizations, ancillary AG industry suppliers, External vendors * Take decisions set, align, and govern targets, processes, standards, methods and tools on country level in own area of responsibility in alignment with country management * Supports decisions on US - country level Your Profile / Qualifications Bachelor's degree preferred Business, Operations, Ag or a commiserate amount of experience in lieu of degree requirement Project Management Professional Certification, in process, or preferred within 6 months of accepting job role Dairy Industry Experience 5-7 years management of customers/teams preferably remote and office based Microsoft Suite of products to include Outlook, Excel, Projects, Visio preferred Dairy herd management Risk management Dispute resolution OSHA farm safety Mentorship Customer management Cost analysis Project Management Did we spark your interest? Then please click apply above to access our guided application process.

Keywords: GEA Group, Naperville , AMS Field Manager, Executive , Naperville, Illinois

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