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Customer Service Manager

Company: BEST Human Capital & Advisory Group
Location: Naperville
Posted on: November 18, 2021

Job Description:

Customer Service Manager must have excellent written and verbal communication skills. The goal to provide outstand customer service to our vendors by developing effect customer service procedures and customer satisfaction goals. Proven experience working in a customer service position; horticulture industry experience is a plus. Person must be an excellent communicator (written & verbal), you will also demonstrate strong leadership and interpersonal skills.

Accountabilities
Supervise day-to-day operations in the customer service department.
Respond to customer service issue in a timely manner.
Work with Sales Representatives and customers to ensure we are meeting their expectations.
Create effective customer service procedures, policies and standards
Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
Maintain accurate records and document all customer service activities and discussions
Assess service statistics and prepare report findings.
Hire and train new customer service staff
Manage the approved budget of the customer service department
Stay informed on the latest horticultural industry techniques and methods.
Participate in special projects as requested
Assist in coordinating cross functional coverage with other managers / supervisors to meet the full needs of the business.

Critical Experience:
- This position requires a Bachelor's degree, preferably in Horticulture or related field.
- The individual must have extensive Microsoft Office, Word and Outlook experience. Outstanding knowledge of Microsoft Excel is a must in order to fill this position.
- Outstanding written and verbal communication skills
- Good understanding of management practices and techniques
- Excellent leadership and interpersonal skills.

Keywords: BEST Human Capital & Advisory Group, Naperville , Customer Service Manager, Executive , Naperville, Illinois

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