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Manager, Benefit Technology Implementation Management Experience Required

Company: Alera Group
Location: Addison
Posted on: June 23, 2022

Job Description:

GCG Financial, LLC is seeking a top-performing benefits technology leader to serve as a Manager, Benefit Technology Implementation to our Employee Benefits team. This person must excel in providing the best-in-class benefits technology service and team leadership to our team and clients while working collaboratively with Account Executives, Benefit Consultants, and client service team members enterprise wide.As a Manager of Benefit Technology Implementation, you will be an integral part of the employee benefits technology team, leading a team to ensure a successful client experience for client implementations. This role will be hands on as an individual contributor and leading a team. The position will focus on client implementations.Responsibilities

  • Lead a team that delivers an exceptional client implementation experience
  • Ensure client needs are met on time with high quality
    • Oversee execution of client communications and ensure responsiveness and quality of response are exceptional to deliver a consistent client experience
    • Report monthly on team performance, feedback, and discuss initiatives with leadership and regional stakeholders
    • Train internal teams on new processes and/or functionalities that impact overall operations
    • Lead implementation strategy in support of enterprise shared services
    • Conduct capacity planning and oversee implementation pipeline including distribution of implementation projects and additional departmental project support
    • Report on key performance metrics for team and individuals; proactively identify improvements in processes or performance
    • Review and generate monthly invoices
    • Provide new client implementation support
    • Serve as systems subject matter for clients and internal team requests and ad-hoc trainings
    • Test client sites to ensure proper functionality and quality
    • Ensure all processes adhere to HIPAA Compliance and all related compliance procedures
    • Identify and resolve client setup issues with the implementation team, clients and internal stakeholders
    • Import data into our systems as needed
    • Prepare employee and employer communications
    • Triage client concerns and/or questions (email and voicemail) and provide next response tim
    • Audit system data from various sources; produce reports providing summary and details surrounding the audits
    • Resolve data discrepancies between systems and external vendors: insurance carriers, Third Party Administrators, and payroll/HRIS systems
    • Assist with ad hoc client requests
    • Lead team projects as needed
    • Work with internal departments and teams to ensure cohesiveness and timeliness of service execution
    • Take an enterprise-wide approach to client service by collaborating with other service teams to create a cohesive client service experienceQualifications
      • Proficiency in Excel is required
      • Bachelor's degree or equivalent education and experience
      • Minimum 4 years of professional client facing experience in employee benefits
      • Minimum 2 years of in a supervisory or project management role
      • Experience with benefit administration/HRIS systems or related platform preferred
      • Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
      • High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness
      • Strong troubleshooting skills for supporting web-based applications
      • Must possess a passion for teamwork, client service and reaching business results through problem solving
      • Reliable transportation required for travel within the Chicagoland metropolitan area for in office meetings in Deerfield, IL, Chicago, IL and Downers Grove, IL
      • May require travel (less than 10%)Equal Opportunity Employment We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.If you're a California resident, please read the California Consumer Privacy Act prior to applying.#pandoIQ

Keywords: Alera Group, Naperville , Manager, Benefit Technology Implementation Management Experience Required, Executive , Addison, Illinois

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