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Director of Rooms

Company: Embassy Suites
Location: Naperville
Posted on: June 24, 2022

Job Description:

Job DescriptionAs Director of Rooms at the Embassy Suites Chicago Naperville, you would be responsible for assisting the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would ensure an exceptional guest experience while maintaining all standard operating procedures pertinent to the Front Office Department (including brand and Superhost Hospitality specific) are being followed. The ideal candidate will have related hospitality experience, a positive can-do attitude, passion for service and creativity with superior written and verbal communication skills. We are a collaborative, fast-paced team looking for a self-motivated person to join us, learn, and quickly grow their career.Preferred Skills:

  • At least 3 years supervisory experience in hotel
  • OnQ Experience
  • Strong knowledge of service standards, and service expectations (Work Orders, Guest Requests, Guest Complaint Procedures, etc.)Essential Responsibilities:
    • Lead, direct and manage daily hotel operations including, but not limited to managing balanced scorecard performance, implementing and complying with all company policies and standards, responding to guests inquiries and resolving concerns, and meeting participation and facilitation
    • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
    • Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
    • Implement and manage hotel's daily quality process to include, but not limited to, communicating goals, empowering team members, managing service recovery techniques and problem resolution and measuring satisfaction
    • Monitor and develop team member performance, particularly to include, but not limited to, providing supervision, providing professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
    • Recruit, interview and train team members
    • Maintain and market promotions and guest programs
    • Maintain a clean work areaPowered by JazzHR18ELzbyL9K

Keywords: Embassy Suites, Naperville , Director of Rooms, Executive , Naperville, Illinois

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