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Manager Employee Experience

Company: ALDI
Location: Naperville
Posted on: August 4, 2022

Job Description:

We're ALDI, one of America's favorite grocers. We've grown a lot in the past few years, expanding our reach and customer base all around the country. Whether it's in customer service or our exceptional products, we owe our success to the efficiencies we create in every corner of our company and the people at each level who make that happen.Our Human Resources Department is focused on ALDI's most valuable asset: our people. With teams including Administration, Employee Communications, Payroll & Benefits, Human Resource Information Systems,Diversity, Equity & Inclusion, Employee Engagement, Legal, Risk & Security, Recruitment and Training & Development, HR makes sure that ALDI continues to employ talented and motivated people that are focused on preserving the supportive culture we're known for.
Position Type: Full-Time
Work Location:Naperville, IL
Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation.
* Ensures the training, development, and performance of their team's staff to retain a motivated, professional workforce that achieves their career objectives.
* Recruits and recommends qualified employees for their team's staff positions.
* Approves all time-off requests for direct reports.
* Establishes and communicates job responsibilities and performance expectations to their team to ensure a mutual understanding of desired results; evaluates performance and achievement of expectations and desired results; resolves internal or external barriers that prohibit successful goal achievement.
* Understands the overarching company strategy, while communicating and modeling the core values of the organization to create a sense of teamwork and membership among employees.
* Partners with all HR teams to identify and develop employee insights, reporting strategy and feedback methodology.
* Consults with leadership to interpret and manipulate large and disparate datasets in complex organizations.
* Advises leadership to communicate, listen and research concepts and implications to non-technical audiences.
* Cultivates strong relationships with Customer Interaction and other key departments for alignment, working across teams to create a company-wide feedback framework.
* Consults with leadership on the development of their team's strategy.
* Advises leadership to source external vendors for applicable services when appropriate.
* Liaises with divisions to ensure timely and efficient communication flow.
* Consults with the business to effectively design and streamline applicable processes within the organization.
* Keeps up-to-date on external best practices and relevant changes to their field/area; communicates updates to leadership.
* Supports the company's people focus area to be an employer of choice for highly motivated and performing employees.
* Designs listening programs through expertise in survey, data and analytic design and leads innovative research approaches to help develop future states and continuously monitor the employee lifecycle.
* Identifies, develops, prioritizes, tracks and provides employee feedback to key business stakeholders; develops and implements action plans for improvement.
* Identifies internal processes that may adversely affect morale, engagement, productivity and retention and partners with Employee Engagement to recommend improvement plans to HR Leadership.
* Develops holistic employee understanding across employee journey and transactional areas.
* Manages their team by driving projects and tasks to completion through effective prioritization, work planning, resource allocation, and cross-functional collaboration.
* Identifies cost-saving opportunities and potential process improvements.
* Serves as the primary link between their team's staff and leadership to assure understanding of company goals, objectives, and opportunities for improvement.
* Other duties as assigned.
Job Qualifications:
ALDI Acts Competencies:
Perform within ALDI Acts competencies as outlined below.
* Managing Self: Seeking feedback, reflecting upon personal behaviors and looking for growth opportunities. Displaying composure, resilience and a positive approach to work.
* Communicating with Impact: Communicating clearly and effectively in written, non-verbal and verbal communication to inform, inspire, motivate and influence. Appreciating the importance of listening, empathy and respect.
* Cooperating with Others: Creating and maintaining mutually beneficial relationships with internal and external stakeholders. Actively consulting, managing conflict and appreciating alternative perspectives and cultures.
* Leading People: Fostering a cooperative leadership style that empowers and motivates. Providing clear expectations and direction. Developing people in their roles and supporting future growth.
* Driving Decisions and Results: Showing ownership by making informed decisions, executing efficiently and taking responsibility for results. Pursuing goals and taking initiative. Using market awareness to better meet the customers' needs (internal and external).
* Managing Change: Demonstrating flexibility and embracing changes to adapt to shifting business needs and emerging technologies. Identifying opportunities for business improvements. Effectively implementing changes in alignment with business goals.
Job-specific Competencies:
* Ability to recommend, interpret, and/or apply company policies and procedures.
* Gives attention to detail and follows instruction.
* Ability to develop rapport, trust, and open communication that enhances the growth and job performance of direct reports.
* Understands the history, strategy, organizational authority, interdependence of job duties, products, systems, and services of the company.
* Conflict management skills.
* Ability to stay organized and multi-task in a professional and efficient manner.
* Ability to work both independently and within a team environment.
* Establishes goals and works toward achievement.
* Effective time management; maximizes productivity.
* Excellent verbal and written communication skills.
* Prepares written materials to meet purpose and audience.
* Analyzes and interprets data.
* Proficient in Microsoft Office Suite.
Education and Experience:
* Bachelor's Degree in Computer Science, Business or a related field required.
* A minimum of 5 years of progressive experience in Reporting and Analytics, Employee and/or Customer Experience, Market Research and retail operations required.
* Or, a combination of education and experience providing equivalent knowledge.
Physical Requirements:
* Work is performed in an office environment where a computer, telephone and other office equipment are used as needed to perform duties.
* Regularly required to sit, reach, grasp, stand and move from one area to another.
* Constantly and repeatedly use keyboard/mouse.
* Occasionally required to push, pull, bend, lift and move up to 25 lbs.
* No travel required.
ALDI offers competitive wages and benefits, including: 401(k) Plan Company 401(k) Matching Contributions Employee Assistance Program (EAP) PerkSpot National Employee Discount Program In addition, eligible employees are offered: Medical, Prescription, Dental & Vision Insurance Generous Vacation Time & 7 Paid Holidays Short and Long-Term Disability Insurance Life, Dependent Life and AD&D Insurance Voluntary Term Life InsuranceClick here to learn more about the benefits ALDI has to offerALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.PDN-9675686e-ae7a-491e-9727-08704ce54d3f

Keywords: ALDI, Naperville , Manager Employee Experience, Executive , Naperville, Illinois

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