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Manager Fraud & Loss Prevention

Company: ALDI
Location: Naperville
Posted on: September 22, 2022

Job Description:

The National Projects team allows you to make decisions that will make an impact at one of the nation's top grocers. We are a group of strong analytical thinkers, each with a dash of our own unique creative vision. We are always on the lookout for those improvements that will keep ALDI moving forward. Projects range in scope from internal policy improvements to impacting the way our customers shop. On our team your work will make a difference.. Find your fit in one of our National Projects roles.

Position Type: Full-Time
Work Location:Naperville, IL

This role is eligible to participate in ALDIs Hybrid Work Program, which allows remote work up to 3 days per week(i.e., work remotely up to 3 days per week; work in-office at least 2 days per week).


Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation.

Ensures consistency in fraud and loss prevention policies and procedures, as well as alignment to the overall business strategy.
Ensures compliance with government standards and systems in the area of fraud and loss prevention.
Ensures the training, development, and performance of their teams staff to retain a motivated, professional workforce that achieves their career objectives.
Establishes and communicates job responsibilities and performance expectations to their team to ensure a mutual understanding of desired results; evaluates performance and achievement of expectations and desired results; resolves internal or external barriers that prohibit successful goal achievement.
Understands the overarching company strategy, while communicating and modeling the core values of the organization to create a sense of teamwork and membership among employees.
Recommends and coordinates ongoing user training as necessary; develops and executes training and awareness efforts to ensure all ALDI personnel know and understand their roles and responsibilities during fraud and investigations cases.
Participates in committee meetings as requested by their direct leader, provides status updates in regards to fraud and investigation programs and projects, and executes Committees action items as assigned.
Identifies findings from data and makes actionable verbal and written recommendations to business partners regarding loss prevention programs (i.e. shrink, theft, fraud reduction) to drive improved performance.
Integrates with Operations, Warehouses, and National offices to ensure proactive approaches for loss prevention programs (i.e. shrink, theft, fraud) are taken within the development of new company initiatives.
Advises leadership to source external vendors for applicable services when appropriate.
Liaises with divisions to ensure timely and efficient communication flow.
Consults with the business to effectively design and streamline applicable processes within the organization.
Keeps up-to-date on external best practices and relevant changes to their field/area; communicates updates to leadership.
Manages implementation of all phases of the fraud investigations and general loss prevention programs lifecycle.
Develops, implements, tests, maintains, reviews, audits, and trains on fraud awareness and investigations.
Oversees the rollout of loss prevention initiatives in collaboration with direct reports.
Schedules visitation in specific stores and prioritize visits based on store performance or risk measurements.
Manages their team by driving projects and tasks to completion through effective prioritization, work planning, resource allocation, and cross-functional collaboration.
Identifies cost-saving opportunities and potential process improvements.
Serves as the primary link between their teams staff and leadership to assure understanding of company goals, objectives, and opportunities for improvement.
Other duties as assigned.

Job Qualifications:
ALDI Acts Competencies:
Perform within ALDI Acts competencies as outlined below.

Managing Self: Seeking feedback, reflecting upon personal behaviors and looking for growth opportunities. Displaying composure, resilience and a positive approach to work.
Communicating with Impact: Communicating clearly and effectively in written, non-verbal and verbal communication to inform, inspire, motivate and influence. Appreciating the importance of listening, empathy and respect.
Cooperating with Others: Creating and maintaining mutually beneficial relationships with internal and external stakeholders. Actively consulting, managing conflict and appreciating alternative perspectives and cultures.
Leading People: Fostering a cooperative leadership style that empowers and motivates. Providing clear expectations and direction. Developing people in their roles and supporting future growth.
Driving Decisions and Results: Showing ownership by making informed decisions, executing efficiently and taking responsibility for results. Pursuing goals and taking initiative. Using market awareness to better meet the customers' needs (internal and external).
Managing Change: Demonstrating flexibility and embracing changes to adapt to shifting business needs and emerging technologies. Identifying opportunities for business improvements. Effectively implementing changes in alignment with business goals.

Job-specific Competencies:
Knowledge/Skills/Abilities

Ability to recommend, interpret, and/or apply company policies and procedures.
Gives attention to detail and follows instruction.
Ability to develop rapport, trust, and open communication that enhances the growth and job performance of direct reports.
Understands the history, strategy, organizational authority, interdependence of job duties, products, systems, and services of the company.
Conflict management skills.
Prepares written materials to meet purpose and audience.
Develops and maintains positive relationships with internal and external parties.
Understands cost/benefit analysis.
Knowledge of financial analysis strategies and how to effectively apply them in decision-making.
Negotiation skills.
Ability to stay organized and multi-task in a professional and efficient manner.
Ability to prioritize and work under strict deadlines.
Problem-solving skills.
Ability to facilitate group involvement when conducting meetings.

Education and Experience:

Bachelor's Degree in Business, Management or a related field required.
A minimum of 7 years of progressive experience in Fraud and Investigations, Operations, Risk Management, Loss Prevention, Project Management and retail operations required.
Or, a combination of education and experience providing equivalent knowledge.
Knowledge of Investigations and Fraud methodology and program implementation experience preferred.
Experience in retail industry or global corporate enterprise preferred.
Advanced degree and/or certifications preferred.

Physical Requirements:

Work is performed in an office environment where a computer, telephone and other office equipment are used as needed to perform duties.
Regularly required to sit, reach, grasp, stand and move from one area to another.
Constantly and repeatedly use keyboard/mouse.
Occasionally required to push, pull, bend, lift and move up to 25 lbs.

Travel:


Domestic travel required.
Up to 25%.
ALDI offers competitive wages and benefits, including:

  • 401(k) Plan
  • Company 401(k) Matching Contributions
  • Employee Assistance Program (EAP)
  • PerkSpot National Employee Discount Program In addition, eligible employees are offered:
    • Medical, Prescription, Dental & Vision Insurance
    • Generous Vacation Time & 7 Paid Holidays
    • Short and Long-Term Disability Insurance
    • Life, Dependent Life and AD&D Insurance
    • Voluntary Term Life InsuranceClick here to learn more about the benefits ALDI has to offer

      ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.Required
      Preferred
      Job Industries
      • Retail

Keywords: ALDI, Naperville , Manager Fraud & Loss Prevention, Executive , Naperville, Illinois

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