Regional Director of Operations
Company: Sonida Senior Living
Location: Addison
Posted on: May 23, 2023
Job Description:
If you are a job seeker with a disability and require a
reasonable accommodation to apply for one of our jobs, you will
find the contact information to request the appropriate
accommodation by visiting the following page: Central Support
Center
Addison, TX 75001, USA
DescriptionAbout Sonida Senior LivingSonida Senior Living is one of
the nation's leading operators of independent living, assisted
living and memory care communities for senior adults. The Company
operates72communities that are home to nearly7,800 residents across
18 states providing comfortable, safe, affordable communities where
residents can form friendships, enjoy new experiences and receive
personalized care from dedicated team members who treat them
family.Job Description:Responsible for the total operations'
management for each community in designated region. Assures
compliance with all laws, rules, regulations, policies and
procedures. Oversight of property management, HR administration and
provision of resident services. Promotes the company's mission and
philosophy.Responsibilities:Resident Services
- Assures implementation of policies and procedures relating to
Resident care and total operations of each community.
- Supervises and monitors the provision of all Resident services,
including the coordination of those provided by independently
contracted ancillary health care providers as requested by
Residents and families.
- Ensures that Residents are appropriately assessed on a timely
basis and charged in accordance with that assessment.
- Assures quality of Resident service delivery.
- Assures a high degree of customer satisfaction at residence.
Promptly investigates complaints and reports findings and
appropriate recommendation to the President of SSL Management
Company.
- Ensures follow-up communication occurs to complainant and that
substantiated complaints are resolved to reasonable satisfaction of
complainant.
- Ensures compliance with all rules and regulations related to
Resident care (i.e. HIPAA, State Regulations and OSHA, etc.).
- Ensures that all communities comply to the licensing
requirements for operations.Employee Partner Administration
- Interview and assist in the evaluation and discipline of the
community management team.
- Assures the availability of qualified, appropriately trained
community Employee Partners.
- Supervises and assists in the orientation and training of
community management team members.
- Monitors the administration of wages/benefits for community
Employee Partners, assures accuracy of
- Employee Partner records and approves payment for work
performed.
- Monitors Employee Partners' adherence to all policies and
procedures, all work, safety and administrative rules.
- Ensures compliance with all rules and regulations related to
Employee Partners (i.e., OSHA, Wage &
- Ensures compliance to the licensing requirements of staffing
and training.
- Promotes the company's mission and philosophy.
- Monitors the sales/marketing plans with each community and
Sales Team to accomplish occupancy targets.
- Assure that community teams maintain a favorable public image
with participation in community organizations for the promotion of
the community and SSL.
- Assist with external marketing efforts as needed.
- Assure that the sales/marketing goals are met or assist with
adjusting sales plans accordingly to accomplish occupancy
targets.Property Management
- Assures community, Resident units, common areas and adjacent
grounds are in working order.
- Assure that each community operates with resources provided,
assures income and expenses are controlled using annual budget
projections.
- Assures all financial records are properly maintained.
- Participates in the development of an annual budget.
- Assures that Resident invoices are delivered, and the
residence's accounts receivables are collected on a timely,
consistent basis.
- Supervises and monitors the adherence of each community to the
procedures required for task completion in relation to the
financial responsibility of operations.
- Monitors and provides interventions for each community for the
company's financial set standards of operations.Administrative
Responsibility
- Assures community team administrates, coordinates, and directs
all activities in accordance with policies and procedures.
- Assures safety and security of community's contents and
inhabitants (residents, employees, and visitors).
- Assures proper training and use of equipment/supplies.
- Maintains and provides all data as requested, required.
- Be available and/or arrange for call; arranges appropriate
coverage when the ED is absent from community or unavailable to
respond to emergencies.
- Performs other duties as assigned or required.
- Assures that adverse findings by company Quality reviews or
state surveyors are promptly corrected and remain in
compliance.
- Acts as the Executive Director in the absence of such.Education
and Experience:
- Experience in managing a program or community for older adults
preferred. Three years minimum of supervisory experience required.
Knowledge of an interest in working with older adults
required.
- High school diploma required. College credits or degree
preferred or satisfy state experience requirements. Meet continuing
education requirements on job classification and position.Skill/
knowledge requirements:
- Effective supervisory skills.
- Ability to communicate and work with all levels of the
company's employees effectively.
- Ability to recognize and communicate problems
appropriately.
- Ability to relate to the public, Residents, families,
employees, and other professional.
- Ability to maintain accurate records and provide information as
requested and required.
- Ability to communicate proficiently in English, verbally and in
writing.
- Ability to work flexible hours to meet requirements of the job
and be on call.
- Ability to lift up to 50 pounds, 30 pounds regularly.
- Maintains car in good working order, current driver's license
in good standing and auto insurance
- meeting company minimums is current.
- Ability to teach/train others effectively.
Keywords: Sonida Senior Living, Naperville , Regional Director of Operations, Executive , Addison, Illinois
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