Accounts Support Manager
Company: Genuine Parts Company
Location: Naperville
Posted on: October 30, 2024
Job Description:
Position Mission: The Accounts Support Manager (ASM) role will
be seen by the NAPA system as the "go to" person for the assigned
product categories. This role will be a division role responsible
for their Product Category across all sales channels (ISO/COS)
within their Division, including the long- and short-term planning,
organization of sales initiatives and training.Position Performance
Measures include:
- Total Division Sales Growth Quota
- Total Division Category Sales Growth QuotaBelow is a list of
some of the key deliverables this role is expected to support:
- Sales execution and quota attainment
- Product training and coordination with suppliers and field
teams
- Promotional Details
- Inbound and Outbound selling
- Assist with data and sales reporting where needed
- Serve as critical liaison between NAPA field sales teams and
suppliersThe primary objective of this position is to be the "Easy
Button" for a Store Counter Person, Outside Sales Representative,
Wholesale Manager, Store/District Manager, etc. with respect to the
formulation, interpretation, and implementation of management
policies and/or operating practices regarding sales efforts. -This
role will be available during business hours and provide
consultative services to internal (NAPA sales team) and external
(owners of stores, auto care centers, major accounts, etc.)
customers; answer queries within 24 hours as those relate to
products, systems, promotions, pricing, etc.; review customer
issues, resolutions, and other pertinent information to minimize
problem recurrence; identify efficiencies and improvements in
processes and implement related procedures; compare and evaluate
possible courses of conduct, and act or make a decision after the
various possibilities have been considered; and identify best
practices and maximize features and benefits of products and value
of Company services provided to the customers. -The role will work
from an office and drive the business through email, phone calls,
text messages, social media, and other applications. The role will
drive growth into the commercial market by maintaining and
leveraging a robust contact list for the following groups:
- NAPA Store Owners and Managers
- NAPA Wholesale Managers
- Customer Sales Representatives (store outside sales) and
Company Commercial Sales Representatives
- Commercial Installers (AutoCare, Major Accounts)The role will
track sales and other data measurements for their territory on a
regular basis. -A primary goal of the Accounts Support Manager role
is to drive sales transactions and training to the various sales
roles within the Org.The role will build trust throughout the NAPA
system and support the NAPA Supplier Partners in growing their
market share. - They will keep up to date with product and program
training for their category.Experience, Education, and Abilities:
- High School diploma is required. Bachelor's degree
preferred
- 2+ years of product sales experience
- Understands and demonstrates critical selling skills such as
preparing for the sales call, managing the customer/sales meeting,
handling customer resistance, closing the sale, and account
maintenance
- Prior experience selling the NAPA Product Category is a
plus
- Ability to build relationships quickly and establish
credibility - protects and cultivates relationships with key
customers
- Ability to work effectively and interact with all levels of
staff and departments within the organization
- Team player and able to work independently
- Ability to think strategically and understand business
planning
- Ability to use organizational and planning skills, time
management, and meet deadlines
- Demonstrates professionalism, good judgment and a strong work
ethic.
- Effectively communicates, presents, and persuades using digital
and electronic communication
- Possesses problem solving and decision-making skills
- Demonstrated ability to take initiative and action when
appropriate
- Strong customer service attitude
- Proficient with Microsoft Office products
- Uses extreme caution communicating electronically. Abide by all
GPC guidelines when sending written information internally and
externally through all communication channels including Social
MediaWorking Conditions and Physical Demands(The physical demands
described here are representative of those that must be met to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
- Must have the ability to work a flexible schedule outside of
the core business hours
- Work is performed in a typical office environment - ability to
use a computer keyboard, computer monitor, and telephone for
extended periods of time
- Travel Demands: Overnight travel is rare; however, the
associate needs to be able to be out of town for training and
support. -Not the right fit? -Let us know you're interested in a
future opportunity by joining our Talent Community on or create an
account to set up email alerts as new job postings become available
that meet your interest!GPC conducts its business without regard to
sex, race, creed, color, religion, marital status, national origin,
citizenship status, age, pregnancy, sexual orientation, gender
identity or expression, genetic information, disability, military
status, status as a veteran, or any other protected characteristic.
GPC's policy is to recruit, hire, train, promote, assign, transfer
and terminate employees based on their own ability, achievement,
experience and conduct and other legitimate business reasons.
Keywords: Genuine Parts Company, Naperville , Accounts Support Manager, Executive , Naperville, Illinois
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