Assistant Director, Academic Support Services

Company: The University Of Chicago
Location: Chicago
Posted on: May 3, 2025

Job Description:

Assistant Director, Academic Support ServicesAssistant Director, Academic Support ServicesApply remote type Hybrid locations Illinois: Chicago time type Full time posted on Posted 22 Days Ago job requisition id JR29465DepartmentCollege Dean of Students in the CollegeAbout the DepartmentCollege Dean of Students in the CollegeJob SummaryUnder the guidance of the Assistant Dean of Students/Associate Director of Curriculum and Assessment, the Assistant Director of Academic Support Services oversees initiatives related to identifying and meeting the academic support needs of students in the College. The Assistant Director of Academic Support Services plays an instrumental role in positioning CASSO as a trusted partner for students, faculty, and staff in the College, relaying timely and accurate information to the appropriate parties so they can succeed in their respective roles.Responsibilities

• Oversees the planning, delivery, and assessment of course-specific tutoring services for general education coursework.
• Recruits, trains, and supervises highly qualified second-, third-, and fourth-year student employees in compliance with university policies.
• Designs and publishes quarterly tutoring schedules, ensuring appropriate staffing and resources to meet student demand.
• Tracks student engagement and responds effectively to feedback from students and tutors as it changes over time.
• Collaborates effectively with faculty and staff to support students in meeting course learning outcomes in a rigorous learning environment.
• Provides customized academic coaching to students on a variety of college level skills, both curriculum-specific and overarching.
• Facilitates small group and one-on-one sessions designed to meet students where they are in their development and assists them in progressing toward degree completion.
• Receives and provides referrals between campus partners, considering each student's unique needs. Through this work, demonstrates an institutional commitment to forwarding a culture of growth mindset, addressing structural equity gaps in education, and implementing the tools necessary to embrace the spectrum of student learning differences present on campus.
• Supervises a limited number of staff focused on academic support services, as well as assists in the hiring, training, day-to-day support, and professional development of other CASSO staff.
• Represents the office on committees, at meetings, and during events as needed. Assists in the overall successful operations of the department.
• Designs, implements and maintains student academic and administrative policies. Translates specialized knowledge of academic functions to complicated advising matters. Has a deep understanding of the activities of Study Abroad/ International Programs and functions for the University's graduate and undergraduate programs.
• Acts as a main point of contact and recommends process improvements for other University Schools and Divisions' joint-degree programs.
• Has a deep understanding related to the development of programming for non-academic matters, such as health and wellness and curricular programming. Designs and produces material for the handbook and other academically-related publications.
• Performs other related work as needed.Minimum QualificationsEducation:Minimum requirements include a college or university degree in related field.Work Experience:Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.Preferred QualificationsEducation:
  • Master's degree in a related field.Experience:
    • 5-7 years of experience in higher education, with emphasis on student-facing responsibilities and academic support.
    • Supervising staff in an academic setting.Technical Skills or Knowledge:
      • Proficiency collecting and interpreting data on a frequent basis, while troubleshooting and recalibrating as needed to uphold data integrity.
      • Self-starter disposition, with the capacity to navigate available resources and discern when to consult others.
      • Proficiency utilizing a variety of office resources, such as Microsoft Office, Adobe, Box, Google Drive, and Workday.
      • Working knowledge of a variety of technological platforms utilized in higher education, including, but not limited to, academic/student information systems and learning management systems.
      • Thorough understanding of student confidentiality under FERPA guidelines and overall familiarity with risk assessment practices.Preferred Competencies
        • Successfully manage concurrent projects and meet competing deadlines.
        • Excellent written and verbal communication skills, including editing/proofreading.
        • Self-starter disposition, with the capacity to navigate available resources and discern when to consult others.
        • Work collaboratively, professionally, and effectively with supervisor, colleagues, and other partners for sustained periods of time.
        • Intercultural competence and demonstrated equitable and inclusive mindset.
        • Sound reasoning, problem-solving, and decision-making skills under pressure.
        • Lead and/or initiate in a variety of contexts.
        • Strong organizational skills and attention to detail.Working Conditions
          • Fast-paced office environment.
          • Hybrid work schedule.
          • Occasional evening and weekend work.
          • Sit at a computer for 4-6 hours.
          • Limited travel for meetings and/or trainings.
          • Periodic walking to other campus locations.
          • Occasional lifting of up to 50 pounds.Application Documents
            • Resume/CV (required)
            • Cover Letter, which is to include your interest in this position (required)
            • References Contact Information (3)(required)When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.Job FamilyStudent Affairs & ServicesRole ImpactIndividual ContributorScheduled Weekly Hours37.5Drug Test RequiredNoHealth Screen RequiredNoMotor Vehicle Record Inquiry RequiredNoPay Rate TypeSalaryFLSA StatusExemptPay Range$63,750.00 - $75,000.00The included pay rate or range represents the University's good faith estimate of the possible compensation offer for this role at the time of posting.Benefits EligibleYesThe University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.Posting StatementThe University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
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Keywords: The University Of Chicago, Naperville , Assistant Director, Academic Support Services, Executive , Chicago, Illinois