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Supervisor Clinic

Company: Advocate Health Care
Location: Naperville
Posted on: January 16, 2023

Job Description:

Major Responsibilities:

  • Oversees and directs the operations of assigned department(s) to ensure appropriate use of resources, efficiency of workforce, and overall maintenance of department(s).
    • 1)Ensures delivery of comprehensive patient care, collaborating with providers and other health care professionals in accordance with standards of practice and established policy and procedures.
    • 2)In conjunction with department manager/director, develops, implements, and updates policies and procedures related to department operations.
    • 3)Stays conversant on and consistently upholds Clinic policies.
    • 4)Manages daily operations for efficient work flow and encourages involvement of team members in process improvement and waste reduction initiatives.
    • 5)Conducts regular staff meetings. Provides a conduit for communication of AMG initiatives, KRA data, and all necessary information to team members and providers that assist in maintaining and creating a positive and open work environment.
    • 6)Performs interviewing, hiring, corrective action and termination activities in partnership with manager/director and HR.
    • 7)Ensures adequate staffing levels in all areas; utilizing cross training and cross staffing. Adjusts staff workloads accordingly.
    • 8)Promotes and facilitates team resolution of problems and conflicts related to department operations, staffing, patient/customer service or associate relation issues utilizing service recovery standards, actions plans, or training, as warranted.
    • 9)Meets with providers and support staff on a regular basis to review staff issues and operational efficiencies. Distributes and discusses productivity reports and Clinical Integration reports.
    • 10)Adheres to safety practices to maintain a safe work environment and promote patient safety. --- Reports safety issues through established channels and systems --- Reviews and works to resolve safety concerns --- Participates as requested in safety initiatives.
    • Participates in and encourages process improvement to positively impact Key Results Areas, as applicable.
      • 1)Oversees and carries out standard work audits to ensure team member, team lead/coordinator and provider compliance.
      • 2)Oversees/carries out and maintains 6S audits.
      • 3)Ensures visual management is maintained and shares with associates to support sustainment and accurate data collection.
      • 4)Analyze staffing patterns, mixes and needs to assure both quality of service and cost effective deployment of personnel.
      • 5)Continually evaluates metrics and department performance utilizing visual management.
      • 6)Engages and encourages team members while executing process improvement initiatives within department(s).
      • Executes administrative accountabilities in support of manager/director and department.
        • 1)Creates, evaluates and submits assigned department reports: (i.e., capital, personnel and operating budgets, department financial statements, general ledger, OT-FTE report, etc.)
        • 2)Maintains organized department records and data.
        • 3)Maintains complete and accurate team member files regarding certification/licensure, performance reviews, etc. to ensure compliance with Clinic, AAAHC and/or state and federal regulations as appropriate.
        • 4)Supports and maintains a Culture of Safety. Monitors, tracks and resolves patient and safety events in the MIDAS system. Encourages team members' use of MIDAS system to report all events and near miss events. Ensures timely and comprehensive completion of ACAs and RCAs when indicated. Utilizes information to implement process changes and educated for improvement.
        • 5)Coordinates, facilitates, or assists with department(s) or other organizational meetings, as assigned.
        • 6)Keeps open line of communication with manager/director and department chair on key issues regarding department, team members and providers.
        • 7)Performs additional assignments, as directed.
        • 8)Collects statistics and prepares monthly, quarterly, annual reports and shares data with the providers and team members as appropriate.
        • Provides for associate and self training and development.
          • 3)Assesses educational needs of the staff and facilitates educational opportunities. Assists individuals with identifying professional goals and provides opportunities to achieve those goals.
          • 4)Assesses orientation, training process, peer mentoring and/or tools, adjusts accordingly to support and enhance associates' on boarding process, performance, knowledge, and skills.
          • 5)Monitors competency of direct reports' knowledge and usage of Clinic systems/programs and identifies areas for additional training and learning opportunities.
          • 6)Performs regular and timely Performance Reviews; including one-on-one conference to clarify results, encourage development and/or explain performance plans and compensation.
          • 7)Oversees completion of all development goals, department in-services and competencies within allotted time frame.
          • 8)Demonstrates self direction by identifying learning needs, institutes self-development activities/goals and works to improve identified performance areas.
          • 9)Acts as a resource to direct reports regarding work or clinic related issues; supporting and directing Team Leads in direct report accountabilities.
          • 10)Performs duties in a manner that reflects and is a role model for Behavioral Expectations and clinic policies.
          • 1)Creates an environment to promote ongoing learning.
          • 2)Coordinates and/or provides department orientation, training and coaching for direct reports.
            Education/Experience Required:

            • Associates degree or Graduate of an accredited medical training program; (LPN, CMA) --- 4-5 years healthcare experience. --- 2 years lead/supervisory experience or demonstrated leadership skills.
              Knowledge, Skills & Abilities Required:

              • Professional communication and well developed interpersonal skills. --- Ability to work effectively with all levels of clinic staff and management. --- Functional PC skills and working knowledge of MS Word, Excel, and Outlook. --- Knowledgeable of required EMR and PC software to perform tasks. --- Evidence of management skills: Good judgment, organizational skills and ability to prioritize work. --- Strong clinical knowledge essential to discipline. --- Previous experience in mentoring/training associates. --- Ability to understand financial statements, budget planning, project planning concepts. --- Proven ability to prioritize tasks.
              • For LPN's, current nursing license from the State of Illinois; or other certification as appropriate. --- CPR certification required upon hire or within 60 days of hire. --- ACLS and/or PALS may be required for some specialty departments.
                Physicial Requirements and Working Conditions:

                • --- Ability to pass pre-employment physical (and physical lift test, if required by department policy.) --- Must be able to travel to various Dreyer locations. --- Must be flexible to meets accountabilities of workforce coverage. --- Proven ability to work under time pressures and meet deadlines.

                  This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

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                      Advocate Aurora Health is committed to diversity and inclusion every single day and in everything we do. Diversity lives in the differences, great and small, that matter to us and make each of us unique - from our age and the color of our skin, to our abilities and the things we believe in. We know that empowering our differences inspires creativity that leads to innovative solutions - for our team members, consumers and communities. And because health care is built upon relationships, it's important for the people we serve to be able to trust us to meet their unique needs. By cultivating an atmosphere of acceptance and compassion, we create a welcoming environment where our patients can heal, our team members can thrive and our business can grow. As a team member, working in a diverse setting allows you the chance to grow in ways that will broaden your perspective to deliver the best possible patient care.

Keywords: Advocate Health Care, Naperville , Supervisor Clinic, Healthcare , Naperville, Illinois

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