Supervisor Clinic
Company: Advocate Health Care
Location: Naperville
Posted on: January 16, 2023
Job Description:
Major Responsibilities:
- Oversees and directs the operations of assigned department(s)
to ensure appropriate use of resources, efficiency of workforce,
and overall maintenance of department(s).
- 1)Ensures delivery of comprehensive patient care, collaborating
with providers and other health care professionals in accordance
with standards of practice and established policy and
procedures.
- 2)In conjunction with department manager/director, develops,
implements, and updates policies and procedures related to
department operations.
- 3)Stays conversant on and consistently upholds Clinic
policies.
- 4)Manages daily operations for efficient work flow and
encourages involvement of team members in process improvement and
waste reduction initiatives.
- 5)Conducts regular staff meetings. Provides a conduit for
communication of AMG initiatives, KRA data, and all necessary
information to team members and providers that assist in
maintaining and creating a positive and open work environment.
- 6)Performs interviewing, hiring, corrective action and
termination activities in partnership with manager/director and
HR.
- 7)Ensures adequate staffing levels in all areas; utilizing
cross training and cross staffing. Adjusts staff workloads
accordingly.
- 8)Promotes and facilitates team resolution of problems and
conflicts related to department operations, staffing,
patient/customer service or associate relation issues utilizing
service recovery standards, actions plans, or training, as
warranted.
- 9)Meets with providers and support staff on a regular basis to
review staff issues and operational efficiencies. Distributes and
discusses productivity reports and Clinical Integration
reports.
- 10)Adheres to safety practices to maintain a safe work
environment and promote patient safety. --- Reports safety issues
through established channels and systems --- Reviews and works to
resolve safety concerns --- Participates as requested in safety
initiatives.
- Participates in and encourages process improvement to
positively impact Key Results Areas, as applicable.
- 1)Oversees and carries out standard work audits to ensure team
member, team lead/coordinator and provider compliance.
- 2)Oversees/carries out and maintains 6S audits.
- 3)Ensures visual management is maintained and shares with
associates to support sustainment and accurate data
collection.
- 4)Analyze staffing patterns, mixes and needs to assure both
quality of service and cost effective deployment of personnel.
- 5)Continually evaluates metrics and department performance
utilizing visual management.
- 6)Engages and encourages team members while executing process
improvement initiatives within department(s).
- Executes administrative accountabilities in support of
manager/director and department.
- 1)Creates, evaluates and submits assigned department reports:
(i.e., capital, personnel and operating budgets, department
financial statements, general ledger, OT-FTE report, etc.)
- 2)Maintains organized department records and data.
- 3)Maintains complete and accurate team member files regarding
certification/licensure, performance reviews, etc. to ensure
compliance with Clinic, AAAHC and/or state and federal regulations
as appropriate.
- 4)Supports and maintains a Culture of Safety. Monitors, tracks
and resolves patient and safety events in the MIDAS system.
Encourages team members' use of MIDAS system to report all events
and near miss events. Ensures timely and comprehensive completion
of ACAs and RCAs when indicated. Utilizes information to implement
process changes and educated for improvement.
- 5)Coordinates, facilitates, or assists with department(s) or
other organizational meetings, as assigned.
- 6)Keeps open line of communication with manager/director and
department chair on key issues regarding department, team members
and providers.
- 7)Performs additional assignments, as directed.
- 8)Collects statistics and prepares monthly, quarterly, annual
reports and shares data with the providers and team members as
appropriate.
- Provides for associate and self training and development.
- 3)Assesses educational needs of the staff and facilitates
educational opportunities. Assists individuals with identifying
professional goals and provides opportunities to achieve those
goals.
- 4)Assesses orientation, training process, peer mentoring and/or
tools, adjusts accordingly to support and enhance associates' on
boarding process, performance, knowledge, and skills.
- 5)Monitors competency of direct reports' knowledge and usage of
Clinic systems/programs and identifies areas for additional
training and learning opportunities.
- 6)Performs regular and timely Performance Reviews; including
one-on-one conference to clarify results, encourage development
and/or explain performance plans and compensation.
- 7)Oversees completion of all development goals, department
in-services and competencies within allotted time frame.
- 8)Demonstrates self direction by identifying learning needs,
institutes self-development activities/goals and works to improve
identified performance areas.
- 9)Acts as a resource to direct reports regarding work or clinic
related issues; supporting and directing Team Leads in direct
report accountabilities.
- 10)Performs duties in a manner that reflects and is a role
model for Behavioral Expectations and clinic policies.
- 1)Creates an environment to promote ongoing learning.
- 2)Coordinates and/or provides department orientation, training
and coaching for direct reports.
Education/Experience Required:
- Associates degree or Graduate of an accredited medical training
program; (LPN, CMA) --- 4-5 years healthcare experience. --- 2
years lead/supervisory experience or demonstrated leadership
skills.
Knowledge, Skills & Abilities Required:
- Professional communication and well developed interpersonal
skills. --- Ability to work effectively with all levels of clinic
staff and management. --- Functional PC skills and working
knowledge of MS Word, Excel, and Outlook. --- Knowledgeable of
required EMR and PC software to perform tasks. --- Evidence of
management skills: Good judgment, organizational skills and ability
to prioritize work. --- Strong clinical knowledge essential to
discipline. --- Previous experience in mentoring/training
associates. --- Ability to understand financial statements, budget
planning, project planning concepts. --- Proven ability to
prioritize tasks.
- For LPN's, current nursing license from the State of Illinois;
or other certification as appropriate. --- CPR certification
required upon hire or within 60 days of hire. --- ACLS and/or PALS
may be required for some specialty departments.
Physicial Requirements and Working Conditions:
- --- Ability to pass pre-employment physical (and physical lift
test, if required by department policy.) --- Must be able to travel
to various Dreyer locations. --- Must be flexible to meets
accountabilities of workforce coverage. --- Proven ability to work
under time pressures and meet deadlines.
This job description indicates the general nature and level of work
expected of the incumbent. It is not designed to cover or contain a
comprehensive listing of activities, duties or responsibilities
required of the incumbent. Incumbent may be required to perform
other related duties.
Apply Now
Join our Talent Network
- Share
Operations at Advocate Aurora
Jobs like this
- Mgr Practice 1554
Oak Lawn, IL
- Clin Informatics Consultant
Downers Grove, IL
- Supervisor Administrative Services
Hazel Crest, IL
- Sustainability Manager - Remote
Downers Grove, IL
Advocate Aurora Health is committed to diversity and inclusion
every single day and in everything we do. Diversity lives in the
differences, great and small, that matter to us and make each of us
unique - from our age and the color of our skin, to our abilities
and the things we believe in. We know that empowering our
differences inspires creativity that leads to innovative solutions
- for our team members, consumers and communities. And because
health care is built upon relationships, it's important for the
people we serve to be able to trust us to meet their unique needs.
By cultivating an atmosphere of acceptance and compassion, we
create a welcoming environment where our patients can heal, our
team members can thrive and our business can grow. As a team
member, working in a diverse setting allows you the chance to grow
in ways that will broaden your perspective to deliver the best
possible patient care.
Keywords: Advocate Health Care, Naperville , Supervisor Clinic, Healthcare , Naperville, Illinois
Didn't find what you're looking for? Search again!
Loading more jobs...