Health Coach - RN - Breakthrough Care Centers - Naperville, IL - Days, No weekends! - Med Surg
Company: Dupage Medical Group
Posted on: November 19, 2023
Health Coach - RN - Breakthrough Care Centers - Naperville, IL -
Days, No weekends!Overview
HEALTH COACH, RN, Registered Nurse - Full-time, Naperville, IL
(Days, No Weekends)
Hours: Monday: 8am-4:30pm Tuesday: 10am-6:30pm Wednesday:
8am-4:30pm Thursday: 8am-4:30pm Friday: 8am-4:30pm
Good enough isn't for us. Duly Health and Care's team members show
up every day driven to exceed expectations. We challenge
assumptions and invite dissent to accomplish bold goals and unleash
the most extraordinary work of your career. We see and support the
remarkable in every person within and beyond the walls of our
Duly Health and Care works to understand what matters most to you.
We recruit and retain team members who share a relentless passion
and pride for helping others live happier and healthier lives. We
invest in helping our team members develop their talents in a way
that is rich in personal meaning. We invite you to join us, fulfill
your purpose and make your mark!
Are you ready to challenge the expected to deliver the
Under the direction of the Site Physician(s), advanced practice
nurses, the supervisor and the Clinical Manager, serves as a Health
Coach to a panel of BreakThrough Care Center (BCC) patients and a
primary assistant to physicians and advanced practice nurses.
Practices high quality medical care in performing a variety of
patient care activities such as preparation for appointments, minor
exams and procedures, laboratory and maintenance controls, patient
documentation, and various office duties. The Health Coach
coordinates all aspects of patient care including, some case
management, transition of care, facilitating daily huddles and
communicating key aspects of patient care to the BCC team.
The Journeys and Adventures that Await
* Keeps an accurate registry of the patients assigned to his/her
panel utilizing EPIC tools such as reporting workbench. Runs daily,
weekly and monthly reports to keep patient care tasks and follow-up
* Receives daily updates of patient information such as blood
glucose, daily weights, etc., compares the patient information to
the normal values and takes action on the information according to
the approved protocols. When the protocol does not apply, seeks
guidance from the Supervisor/Clinical Manager, the APN or the PCP.
Actions may include facilitating lab-work or diagnostic testing,
scheduling an office visit or home assessment or other actions.
* Contacts the patient to assess the patient's achievement of
self-management goals Notes obstacles and/or new issues the patient
is experiencing and works with the patient to address the obstacles
or issues through the use of motivational interviewing skills.
Presents the contact assessment and discussion to the clinical team
at the patient care conference. Incorporates new interventions into
the plan of care as determined by the clinical team and works with
the patient to implement these changes.
* Makes appointments for specialty care, lab-work and/or diagnostic
testing as needed by the patient and on schedule according to
protocols, clinical pathways/guidelines and the patient's plan of
* Provides patient instructions and performs patient teaching
according to approved protocols. Seeks the assistance of the
Supervisor/Clinical Manager, APN or PCP for instructions and
teaching outside of the protocols.
* Patient Phone Calls: Takes phone calls from patients regarding
urgent issues and takes action based upon appropriate clinical
protocols. When protocol does not apply seeks guidance from the
Supervisor/Clinical Manager, the APN or the PCP.
* Patient Orientation: In conjunction with the clinical team, plans
and conducts New Patient Orientation for patients coming into
* Patient Care Conferences and Clinical Improvement: Participates
in the daily patient care conference and QI sessions with the
* Case management: Together with the patient, develops
individualized care plans to assist the patient in meeting self
management goals. Documents initial assessment and all follow-up
patient care contact according to National Committee for Quality
Assurance (NCQA) guidelines.
* Transition of Care: Prior to hospital discharge, obtains
essential clinical information for the BCC team. Ensures
coordination and continuity of care as patient is discharged from
hospital to home, home with home health or to extended care
facility. Documents all information utilizing transition of care
tools. Assist patient and family in making follow up appointments
and diagnostic testing.
* Patient and Appointment Preparation: Gathers all pertinent
information prior to patient visit and prepares for review by
clinical team. Completes the Pre-visit planning- sheet if
applicable. Prepares examination rooms for patient visits,
including cleaning, sterilizing, stocking supplies. Escorts
patients to exam rooms and assists in obtaining pertinent
information, which may include obtaining vital signs, weight,
height, health history, and symptoms.
* Administers intravenous (IV) medications and IV fluids. Assesses
monitors and documents patient response to medications and fluid
* Performs Exams/Procedures: Upon request, assists the Provider
(physician, PA, NP) with examinations and minor office surgeries.
May assist with instrument handling and exam/procedure preparation.
May collect lab specimens (blood draws, urine, and saliva) and
perform on-site lab testing. Performs various tests: EKG; blood
glucose testing; hemocults; urine pregnancy tests; pulmonary
function testing; spirometry; and vision testing. Changes
dressings, applies bandages, casts, and performs other first aid
procedures. Carries out CPR in patient emergent situations.
* Additional Responsibility: Performs intramuscular, subcutaneous
and nebulizer medications with Site Physician (s) authorization and
under the supervision of the Supervisor/Clinical Manager.
* Quality Control Procedures: Conducts appropriate laboratory and
sterilization controls and maintains appropriate documentation.
Performs autoclaving duties upon completion of sterilization
certification education. Disposes of biohazardous wastes according
to OSHA standards. Cleans, disinfects and/or sterilizes instruments
and equipment following safety and OSHA standards. Performs routine
maintenance on medical equipment. Maintains departmental logs
assuring adherence to DMG Safety/OSHA and blood borne pathogen
policies and procedures.
* Patient Documentation: Documents patient information into their
chart, including current medications, reasons for the visit, and
patient vitals. Completes all necessary ancillary service
requisition slips. Familiarizes oneself with necessary department
paperwork and/or electronic formats and processes and is able to
identify and complete it. Based on need and direction, provides
patients with written department visit policies, HIPPA Rights,
medical literature, etc.
* Assists in Coverage: Performs patient callbacks as instructed by
Provider or Nurse Practitioner. Provides office coverage during
vacations, absences, and/or breaks and lunches.
* Office Duties: Calls for hazardous waste pick-ups as necessary.
Answers telephones and takes appropriate messages. Orders supplies
to replenish materials used by staff. Front desk reception. May
perform patient registration and scheduling. Confirm appointments
and insurance coverage. Processes mail.
* Performs all other duties/responsibilities as assigned.
The Experiences You Bring
* Registered Nurse: Graduation from an accredited Registered
Nursing program. Knowledge of nursing skills in accordance with
nursing standards in the Nurse Practice Act.
* Must have a current CPR certification and a current and valid
Illinois Nurse License.
* Preferred one year experience in a medical setting such as a
physician office, hospital, or long-term nursing facility.
* Preferred one year experience in chronic disease management
Keywords: Dupage Medical Group, Naperville , Health Coach - RN - Breakthrough Care Centers - Naperville, IL - Days, No weekends! - Med Surg, Healthcare , Naperville, Illinois
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