Guest Service - At Your Service Agent - Overnight - The Westin - (19135546)
Company: Marriott International, Inc.
Posted on: May 18, 2020
Here's To Your Journey with Westin At Westin, we are committed
to empowering the well-being of our guests by providing a
refreshing environment, thoughtful amenities, and revitalizing
programming to help ensure that they leave feeling better than when
they arrived. We recognize that travel can be disruptive to our
guests well-being, and were energized to assist as partners in
helping them maintain control and soaring above it all while on the
road. Everything we do is designed to help guests be at their best,
and they appreciate our supportive attitude, anticipatory service
and extensive knowledge on how to best assist them throughout their
stay. We are looking for dynamic people who are excited to join the
team and ready to jump into any situation to give a helping hand.
If youre someone who has is positive, adaptable and intuitive, and
has a genuine interest in the well-being of others around you, we
invite you to discover how at Westin, together we can rise. The
Westin Chicago River North, located at 320 N Dearborn St, Chicago,
Illinois, 60610 is currently hiring a Guest Service - At Your
Service Agent - Overnight. Responsibilities include: Operate
telephone switchboard station in order to answer telephone calls.
Process guest requests for wake up calls, screening calls, and
other requests related to placing or receiving telephone calls.
Advise guest of any messages (e.g., voicemail, mail, faxes)
received for them, and send to room if required. Answer, record,
and process all guest calls, requests, questions, or concerns.
Receive, record, and relay messages accurately, completely, and
legibly. Log all guest requests or issues into computer, contact
appropriate individual or department (e.g., Bellperson,
Housekeeping), and follow up with guest to ensure their request has
been met to their satisfaction. Provide information to guests about
room features, property amenities, and local areas of interest.
Assist guests with accessing the internet. Report accidents,
injuries, and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary
information; and protect company assets. Welcome and acknowledge
all guests according to company standards, anticipate and address
guests'' service needs, assist individuals with disabilities, and
thank guests with genuine appreciation. Speak with others using
clear and professional language, and answer telephones using
appropriate etiquette. Develop and maintain positive working
relationships with others, and support team to reach common goals.
Comply with quality assurance expectations and standards. Read and
visually verify information in a variety of formats; stand, sit, or
walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable
job duties as requested by Supervisors. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? - Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Naperville , Guest Service - At Your Service Agent - Overnight - The Westin - (19135546), Hospitality & Tourism , Naperville, Illinois
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