Veterans Preferred - Customer Service Rep
Company: American Water
Location: Naperville
Posted on: April 8, 2021
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Job Description:
Military Veterans are Encouraged to Apply. Diversity of
backgrounds, ideas, thoughts, and experiences is vital to our
culture and the way we do business. Creating an environment where
differences are embraced and where every person feels engaged and
included makes us safer, stronger, and more successful. Founded in
1886, American Water is the largest and most geographically diverse
publicly traded U.S. water and wastewater utility company. With
headquarters in Camden, NJ, the company employs over 6,800dedicated
professionals who provide regulated and market-based drinking
water, wastewater and other related services to an estimated 15
million people in 46states. To learn more about American Water
andadditionalcareer opportunities, visit .Primary RoleJoin this
growing team! This is a full time role with excellent benefits at a
stable company. Training and work (with company issued equipment)
is remote until further notice. A Sales Account Representative is
responsible for selling home warranty and energy related products
and services in a blended environment handling both inbound and
outbound sales calls. Account Representatives will work closely
with supervisors and coaches to meet quality assurance guidelines
for professionalism, sales techniques and customer engagement. No
cold calling!Key Accountabilities Sell home warranty and
energy-related products and services to residential and commercial
customers following quality standards, scripting processes and
procedures as trained and documented in the company policy and
procedure manual. Perform utility start and transfer service
following designated utility standards. Navigate systems
efficiently and enter data accurately while resolving customer
needs. Maintain thorough understanding and knowledge of utility
move and transfer processes and the benefits of our suite of
products and services. Communicate and comprehend the product and
service sales process when following up with customers on
enrollment errors. Create and maintain personal/team sales goals
daily, weekly, monthly. Maintain and exceed client and customer
expectations through professional telephone interaction on inbound
and outbound calls. Demonstrate a personal commitment to promoting
and providing exceptional customer service. Knowledge/Skills
Proficient typing and computer application skills (minimum of 40
wpm) with strong attention to detail and ability to multitask while
speaking with a customer on the phone. Motivation for sales,
adhering to set computer guided scripts and procedures. Excellent
verbal and written communications skills, effective listening
skills, and ability to identify needs through phone conversation.
Proven track record of exceeding quotas and business goals in a
results oriented environment. Ability to handle a high call volume
environment while maintaining high performance.
Experience/EducationRequired: 1 year experience in Sales or
Customer Service High School or GED Preferred: Previous work
experience in a fast-paced Call Center environment Experience
accurately capturing details of phone conversation on paper and in
a computer application. Experience with direct or suggestive
selling Associate Degree, some college courses Competencies
Champions safetyCustomer obsessedCultivates innovationNimble
learningDrives ResultsCollaboratesJoin American Water...We Keep
Life Flowing----- -American Water is firmly committed to Equal
Employment Opportunity (EEO) and prohibits employment
discrimination for employees and applicants based on his or her
age, race, color, pregnancy, gender, gender identity, sexual
orientation, national origin, religion, marital status,
citizenship, or because he or she is an individual with a
disability, protected veteran or other status protected by federal,
state, and local laws.
Keywords: American Water, Naperville , Veterans Preferred - Customer Service Rep, Hospitality & Tourism , Naperville, Illinois
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