Call Center Customer Service Representative

Company: Window Works
Location: Naperville
Posted on: November 18, 2021

Job Description:

Job Description Call Center $18 per hour Benefits: Medical, Dental, Vision, 401(K) Window Works is one of the largest specialty home remodeling companies in the Midwest. We make homes beautiful and energy efficient with the latest windows, doors and siding products. We have over 1500 5-star google reviews. Our employees love making people smile. Job Overview: As a customer service agent you will be responsible for providing high quality customer assistance when responding to inquiries from potential clients requesting information and pricing. Customer service agents are responsible for assuring speedy and accurate resolutions for each inquiry. Responsibilities Answer incoming client calls assisting clients with scheduling appointments for sales associates to provide information and pricing Make follow up calls with people who have made previous inquiries Enter all information into our system making updates as needed. (System training provided) Update customer files with accuracy and maintain documentation of each phone call Handle every prospect, customer, and co-worker with world class care Adhere to company policies and procedures at all times Make a great impression on every call Requirements Excellent communication and listening skills Strong confident phone presence with strong verbal skills Excellent typing/data entry skills Helpful caring solution- oriented attitude Previous customer service/call center experience is a plus (but not necessary) Attendance and punctuality required HOURS : 40/ Week Compensation: $18 per hour plus incentives Job Type : Full-Time Benefits : Medical, Dental, Vision, 401(K) Window Works is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Powered by JazzHR iWgU2r7NbA Company Description We strengthen the bonds among our team members through generous compensation and a company culture that values transparency, courtesy, and ample career advancement opportunities

Keywords: Window Works, Naperville , Call Center Customer Service Representative, Hospitality & Tourism , Naperville, Illinois