Spa Concierge - JW Marriott Chicago - (21134685)
Company: Marriott International, Inc.
Posted on: November 19, 2021
Live Fully at Marriott International - #1 Leader in Hospitality
At Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place.
JW Marriott Chicago, located at 151 W Adams St, Chicago, IL , 60603
is currently hiring a Spa Concierge.
Schedule services for individuals and large groups using spa/salon
reservations software system. Call guests to confirm scheduled
services. Answer questions about available services. Update the
reservations/cancellations list throughout the day, inform
providers of last-minute changes, and resolve scheduling issues as
needed by working with supervisor/manager. Check in guests for
appointments, confirm first and last name, and provide general spa
orientation to guests upon arrival. Promote and sell spa/salon
services. Obtain assigned bank and ensure accuracy of contracted
monies, obtain change required for expected business level, and
keep bank secure at all times. Process guest payments for spa/salon
services and obtain payment authorization as needed. Accept and log
cash tips for employees. Balance, scan, and drop receipts with
Accounting. Notify Engineering of maintenance and repair needs.
Report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards;
anticipate and address guests' service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer
telephones using appropriate etiquette. Develop and maintain
positive working relationships with others. Comply with quality
assurance expectations and standards. Stand, sit, or walk for an
extended period of time. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Apply now at :
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choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others.
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Marriott International is an equal opportunity employer.We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture.We are committed to non-discrimination
onanyprotectedbasis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Inc., Naperville , Spa Concierge - JW Marriott Chicago - (21134685), Hospitality & Tourism , Naperville, Illinois
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