Customer Service Representative- Inside Sales
Company: Sign Outlet Store
Location: Naperville
Posted on: June 17, 2022
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Job Description:
Job Description LOOKING for a high-energy individual with a
sales personality to join our team as a full-time customer service
representative. We are a relationship based business where 70% of
our business comes from repeat customers. If you like talking and
developing relationship with great customers - we want to talk to
you We are a fast-paced computer Graphics Company selling printing
equipment and consumable supplies to the graphics industry. We work
hard to answer the customer requests as quickly as possible so they
keep coming back for more Our customer service department will act
as the first point of contact providing product and pricing
information. On a daily basis our reps will be processing online
orders, provide ordering assistance over the phone and in-store, as
well as resolve any emerging problems our customer accounts might
face with accuracy and efficiency. We do have a showrroom where you
will interact with our customers. Benefits --- Full Time starting
salary $40-46k based on previous experience --- Work schedule is
Monday-Friday 9-6 pm --- Health, Dental and Vision insurance
available after 60 days --- 19 paid days off 1st year - Includes
Holidays and PTO Our Ideal Candidate will be: Accurate & Detail
Oriented - Must be able to type 40 wpm Master Solution Finder -
Whether it---s finding out where a customer---s order is, or
helping them pick out the correct materials, the ability to answer
questions is 90% of this role. A desire to find the correct answer,
is an expected trait as well. Team Player - The customer service
department is most effective when all the members work together to
get the job done. Some days you---re the quarterback, and other
days you may need to be the running back. No task is beneath any
employee and everyone takes the initiative to help each other out
to ensure complete customer satis Ready to Learn - You will need to
learn about all our products in addition to our CRM software and
e-commerce platforms. We provide the training on all procedures and
processes. Responsibilities: Process customer orders via phone,
email, in-person, and e-commerce websites. Track and communicate
all stages of a customer---s order efficiently (e.g. tracking, POs,
backorders, RMAs, shipping claims) Work with new and repeat
customers to answer questions, resolve issues, and up-sell when
possible. Manage vendor accounts via purchase orders and inventory
management. Work closely with accounting when learning to generate
invoices from orders and trouble-shoot invoicing changes or errors.
Develop and maintain in-depth product knowledge. Training and
learning opportunities will be provided regularly. Cross-train in
both opening and closing procedures, as well as vendor purchasing.
Provide additional support handling special projects and performing
general office duties associated with the position. We will provide
training for right candidate to become a successful customer
service representative. Qualifications: Previous sales experience
and/or customer service oriented roles. Proficiency in typing and
data entry, using a computer, Microsoft Office products (Word,
Excel, Outlook) and the Internet. The ideal candidate will have 3
years of customer service or inside sales experience. Strong,
concise verbal and written communication skills. Math and basic
accounting skills used daily in processing orders and managing
inventory. Ability to simultaneously multi-task and problem solve
accurately in a fast-paced environment. Time and priority
management skills are a must. Previous experience with cash and
credit card transactions. 2 years or more of college experience
preferred. Bonus if you have experience with any of the following:
Bilingual in Spanish Worked in the graphics and sign-making
industry Worked with internet payment capturing and admin
dashboards for e-commerce websites Are proficient with any of the
following software: Adobe products, Corel, Filemaker, Quickbooks or
BigCommerce Company Description The Sign Outlet Store has been in
the graphics industry since 1991 and continues to grow. We pride
ourselves on providing the best possible service with the most
knowledgeable and friendly employees. We are in a
relationship-based business and have helped our customers grow
their business for over 30 years. As a result, over 70% of our
business is based on repeat customers and referrals If you take
pride in your work and are looking to play an important role in a
small company where the employee efforts are recognized and
rewarded, we would like to meet with you. If you are looking for a
work environment where your input is valued, and you would like to
call "home", please submit your resume.
Keywords: Sign Outlet Store, Naperville , Customer Service Representative- Inside Sales, Hospitality & Tourism , Naperville, Illinois
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