Customer Service Representative

Company: Custom Collagen Inc
Location: Addison
Posted on: July 31, 2022

Job Description:

Job Description We are seeking a Customer Service Representative to join our team You will be responsible for helping customers by providing product and service information and resolving any issues. Key Areas of Responsibility: Account Management for retail products Handle retail customer inquiries via phone, email, and website Answer phone and direct calls appropriately Receive and process orders for retail sales Handle private label inquiries Resolve customer account issues and review order changes or issues Process bulk order paperwork for wholesale and private label orders Amazon Seller Central management --- product listing, order processing, reviews Daily/Weekly Amazon shipments and reports Inventory management and tracking Website order reconciliation Month end order reconciliation Payment processing and receivables General administrative duties Skills and Attributes: Strong sense of customer service Good organizational skills Ability to multitask Pleasant team-oriented personality Professional phone and email etiquette Ability to self-start and work collaboratively on a team Timely responses and proactive follow up Experience Requirement: Minimum 2 years of sales/order management experience Amazon Seller Central experience Proficiency in the MS Office Suite, including basic Excel skills Company Description Custom Collagen is a leader in producing high quality, clean gelatin and collagen products. We are proud to be chosen by clients around the world for their gelatin and collagen needs.

Keywords: Custom Collagen Inc, Naperville , Customer Service Representative, Hospitality & Tourism , Addison, Illinois