Team Leader - Training - Digital Helpdesk
Company: EDWARD JONES
Location: Naperville
Posted on: November 25, 2022
Job Description:
At Edward Jones, we help clients achieve their serious,
long-term financial goals by understanding their needs and
implementing tailored solutions. To ensure a personal client
experience, we have located our 15,000+ branch offices where our
more than 7 million clients live and work.
In a typical branch office, a financial advisor meets with clients
and receives branch office support, so they can focus on building
deep relationships with clients. Headquarters associates in St.
Louis, Tempe and Mississauga provide support and expertise to help
U.S. and Canada branch teams deliver an ideal client experience. We
continue to grow to meet the needs of long-term individual
investors.This Helpdesk leader is responsible for leading a team of
Training analysts and Senior Training analysts who provide the
necessary training to increase the depth and breadth of knowledge
of associates in the Digital Division. This leader will also be
responsible for the design and development of training curricula
for associates in the Digital Division. Through the use of learning
strategies, adult learning theory, communication planning,
evaluation/measurement and tools/technology/learning support, this
leader will partner with most technology leaders and other learning
communities to help support and drive technical learning and
developmental impact.
The Digital Helpdesk Training Team Leader assists in the execution
of department goals and objectives, is responsible for creating a
training strategy, process improvements and managing multiple
training programs, while mitigating risk within their area of
responsibility.
What you'll do:
Produce web-based training courses,
LMS curriculum set up, videos, photos and technically written
documentation.Utilize learning metrics and analytics to measure the
impact of learning solutions and to inform continuous improvement
effortsEnsure successful performance of an individual team, which
includes;
Associate and team
performanceScheduling and allocating resourcesProviding timely
performance feedback to associate and team Responsible for team and
individual associate developmentInterviewing and hiring large
Helpdesk training classes Administering associate quality
reviewsStatistical measurement and analysis with proposed
solutionsAdheres to human resource guidelines, policies, and
compensation practices
Assists in the execution of
department objectives and process improvement and automation
projects.Lead and develop a team of Helpdesk analysts responsible
for the execution of professional development and training to meet
the goals and strategies of the department.Identify and assess
current and future training needs based on department needs and
performance goals and implement a culture of continuous
learning.Enhances expertise by staying current on industry trends
and innovations applicable to the department(s) functions.
What you'll need:
- Minimum 5 years in a leadership capacity, leading a learning
and development function team.
- Minimum of 5 years' experience directly related to technical
support of information systems technology, with at least one to two
years in a leadership capacity leading a learning and development
function leading teams.In-depth knowledge of adult learning
principles, creative training techniques, attributes of training
course effectiveness, and training measurement techniques. Includes
the Kirkpatrick Model, 5 Step Instructional Design Process,
Criterion Reference Testing.
What will set you apart:
Bachelor's degree in a
training-related field, such as communication, education, or
instructional design or equivalent experience. Minimum 5 years
training experience.Extensive knowledge of training leadership
strategies and practical application in the workplace.Proficient in
writing training for technical support like, printers, scanners,
network, mobility, etc.
- 100 Best Workplaces for Millennials in 2022, published Fortune
July 2022, Great Places to Work - data as of March 2022.
Compensation provided for using, not obtaining, the rating.
- Edward Jones was recognized as one of the Best Workplaces for
Millennials by Great Places to Work - and Fortune - magazine. The
privately held firm ranked No. 2 overall, in its fourth appearance
on the list.2022 Fortune Best Workplaces for Women, published
September 2022, research by Great Places to Work -, data as of
August 2021. Compensation provided for using, not obtaining, the
rating.
Edward Jones has been named to the
2022 Best Workplaces for Women list by Great Places to Work - and
Fortune - magazine, ranking No. 45.2022 Fortune's 100 Best
Companies to Work For, published April 2022, research by Great
Place to Work -, data as of August 2021. Compensation provided for
using, not obtaining, the rating.
For the 23rd time, Edward Jones has
earned a spot on the Fortune 100 Best Companies to Work For -
ranking by Great Places to Work - and Fortune - magazine. Edward
Jones ranked No. 35 on the prestigious 2022 list.2022 Best Places
to Work For LGBTQ+ Equality, Great Place to Work - in partnership
with Human Rights Campaign Foundation, published Equity Magazine
January 2022, data as of July 2021. Compensation provided for
using, not obtaining, the rating.
Edward Jones scored 100 percent on
the Human Rights Campaign Foundation's 2022 Corporate Equality
Index (CEI) the nation's foremost benchmarking survey and report
measuring corporate policies and practices related to LGBTQ+
workplace equality. The ranking designated Jones as one of the best
places to work for LGBTQ+Equality.Edward Jones does not
discriminate on the basis of race, color, gender, religion,
national origin, age, disability, sexual orientation, pregnancy,
veteran status, genetic information or any other basis prohibited
by applicable law.At Edward Jones, we value and respect our
associates and their contributions, and we recognize individual
efforts through a rewards program that promotes a long-term career,
financial security and well-being. to learn more about our total
compensation approach, which in addition to base salary, typically
includes benefits, bonuses and profit sharing. The salary range for
this role is based on national data and actual pay is based on
skills, experience, education, and other relevant factors for a
potential new associate:
Salary: $76798 - $130764
Category: Headquarters
Keywords: EDWARD JONES, Naperville , Team Leader - Training - Digital Helpdesk, Hospitality & Tourism , Naperville, Illinois
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