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Home Fashions Customer Service Manager

Location: Addison
Posted on: November 25, 2022

Job Description:

Want to be a part of the most AUDACIOUS and radically EXCELLENT Paint, Hardware & Decorating Retailer in the Country? Join our amazing team where you are not only a part of growing company but also a family, where everyone is equally important!JCLicht is searching for a motivated and experienced customer service manager to lead our home fashions customer service department. Your goal will be to provide outstanding customer service to our clients by developing and overseeing customer service procedures, policies, and KPI's that support our goals. This individual will oversee order procurement, warranty claims, service technicians, as well as our call center team. JOB DESCRIPTION-- Supervise day-to-day operations in each of our customer service areas -- Develop KPI's supporting overall customer satisfaction and meet those goals on an ongoing basis.-- Hire, train and coach new customer service representatives as well as develop existing team members-- Manage cases to ensure that each customer receives premium care in an urgent manner-- Oversee the accurate and efficient workflow of all custom orders-- Ensure that each customer is kept apprised as to the disposition of their order throughout the buying experience-- Set schedules for staff members to best suit the department and company needs -- Resolve any escalated conflict resolution situations-- Review all custom orders for accuracy of order entry and product specifications-- Oversee timely and accurate remake/repair orders until each customer is 100% satisfied-- Communicate with vendors ensuring they are providing optimum quality control and turn timesTotal Compensation of $65,000-$85,000 depending on experience

-- Experience working with service-related products within the home improvement/home furnishing industry a plus-- At least 5 years of experience in leading a team of customer service and/or call center-- Understanding of case management in various CRM and ERP platforms.-- Outstanding written and verbal communication skills-- Expert in conflict resolution-- Ability to thrive in a fast-paced environment-- Bachelor's degree or equivalent a plusPI196403487

Keywords: JC LICHT LLC, Naperville , Home Fashions Customer Service Manager, Hospitality & Tourism , Addison, Illinois

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