Customer Service Specialist I (Remote - TX, FL, IL)

Company: AmerisourceBergen Corporation
Location: Naperville
Posted on: March 17, 2023

Job Description:

Are you looking to make a difference in a patient's life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!What you will be doingAs of August 24, 2021, AmerisourceBergen requires all U.S. team members to be fully vaccinated and show proofof completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to adisability/medicalreasonor sincerely held religious belief you will be required to follow AmerisourceBergen's policy and process toapply for anexemption/accommodation.Shift: 11:00am - 8:00pm CT Monday-FridayLocation: This position is remote, but the candidate must live in Texas, Florida, or IllinoisBilingual (Spanish) skills are highly preferred but not required.PRIMARY DUTIES AND RESPONSIBILITIES:

• Responsible for initiating a monthly service call to a specific number of low-volume accounts in the local geographic area.
• Updates the existing customers on any new programs, promotional activity, products and services as well as inquires and assists with any current issues or unresolved problems.
• Assists with customer problems such as missed shipments, price adjustments and backorders; continually strives for prompt resolution.
• Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls.
• Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly.
• Processes all phone, fax, mail, e-mail and verbal orders from customers.
• Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor in a courteous manner.
• Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested.
• Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, changes in stock number, prices and availability, and maintains current open order reports.
• Communicates with all departments within the Distribution Center as well as field sales associates.
• Serves as liaison between customers and field sales associates.
• Makes suggestions and recommendations to Supervisor in an effort to continually improve customer service operations.
• Complies with all appropriate policies, procedures, safety rules and regulations.
• Performs related duties as assigned.What your background should look likeEXPERIENCE AND EDUCATIONAL REQUIREMENTS:Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor's Degree program, technical vocational training or equivalent combination of experience and education. Normally requires less than one (1) year directly related experience.MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
  • Strong customer service skills
  • Strong interpersonal skills
  • Good decision making skills
  • Good analytical skills
  • Ability to communicate effectively both orally and in writing
  • Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
  • Familiarity with ABC products, services and pharmaceutical distribution operations
  • Strong organizational skills; attention to detail
  • Basic knowledge of Microsoft Word, Excel and inventory management systemWORK ENVIRONMENT:The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is generally moderate to noisy.PHYSICAL AND MENTAL REQUIREMENTS:The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
    • Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing.
    • Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus.
    • 75% or more time is spent looking directly at a computer.
    • 75% or more time is spent addressing customer issues on the telephone
    • Associate is occasionally required to stand, walk (or otherwise be mobile).
    • Ability to deal with stressful situations as they arise.What AmerisourceBergen offersWe offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members' and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit https://www.virtualfairhub.com/amerisourcebergen.ScheduleFull timeAffiliated CompaniesAffiliated Companies: H.D. Smith, LLC**INACTIVE**Equal Employment OpportunityAmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@amerisourcebergen.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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