HOTEL Front Desk Rep - Full Time Second Shift

Company: Red Roof
Location: Naperville
Posted on: May 23, 2023

Job Description:

WHO IS OUR IDEAL CANDIDATE?

• Someone to help our guests! Show off your city and be the tour guide for the guests - send them to your local favorites.
• Make an impact on your guests by making each experience unique and tailored to them.
• Sincere smiles go miles - we want someone who loves hospitality. When was the last time you did something nice for someone?
• Empowered individuals are our favorite - be your bold self.
• Schedule should be flexible and available on weekends and Holidays.
  
  WHAT DOES A DAY AS A FRONT DESK REPRESENTATIVE LOOK LIKE?
  
  
  • Welcomes guests and assists them with their stay, including checking in/out, wake up/courtesy calls, and handling guest concerns and requests
  • Takes reservation requests and making adjustments to reservations as needed
  • Works with Hotel Management and other team members to provide an excellent guest experience
  • Uses our front desk computer system to complete customer transactions and run reports
  • Communicates with the housekeeping team to be aware of room availability or guests
    
    QUALIFICATIONS
    
    
    • HS Diploma or equivalent work experience
    • 1-2 years in a previous customer service position
    • Basic office skills (i.e. math, cash handling, computer skills, etc.)

Keywords: Red Roof, Naperville , HOTEL Front Desk Rep - Full Time Second Shift, Hospitality & Tourism , Naperville, Illinois