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DevOps Software Support Engineer

Company: York Solutions, LLC
Location: Naperville
Posted on: March 23, 2020

Job Description:

DevOps Application Support Engineer Direct Hire Only This client is a 140- person commercial software company, based in Naperville, with over 40 successful years in business. Their flagship products are leading software packages used by the insurance industry. This company offers an attractive base salary, a complete and comprehensive benefit package, an employee stock ownership plan, and the opportunity to work in a collaborative and progressive environment with leading-edge Microsoft technologies. Growing demand for this company's products has resulted in the following position being available This role is responsible for assisting in the development, troubleshooting and maintenance of environmental supportdeployment tools for the installation, configuration of Client s products and services. This is a valuable role as these tools are used to support both internal staff and external customers. In addition, this position serves as a subject matter expert for customer environmental support areas and assists in the automation of tools, processes and procedures for this area and performs mid-to-higher level technical support. Development responsibilities include Developing applicationstools to automate deployment, configure, maintain, and monitor applications Creating flow charts, process documents, known issues lists, and other documentation for code changes Debuggingtroubleshooting complex code to identityreport bugs in software Technical Support for applicationsrelated tools responsibilities include Assisting in creation, installation, configuration, testing, maintenancetroubleshootingsupport for areas for all versions of Client s productstools including updating binaries, web configuration files, installers, application pools in IIS, etc. at Client, customer sites and in the Microsoft Azure Cloud product installers Resolution of service requests -- Assist with requests that come into the environmental support area Assist internal Help Desk staff with Guidancetraining for Tier 1 level support Authoring knowledge-based articles for common requests Release Management responsibilities include Assist Project ManagementAnalysts in coordinationpackagingdistribution of updates for Client s products and tools Documentation responsibilities include creationmaintenance of Customer documentation (e.g. installation doc, technical support doc, customer specific site description documents, etc.) Technical documentation PowerShell scripts Knowledge, skillsabilities, experience should Include a mix of the following Understanding of OOP development SQL Server including tables, SQL scripts (version 2008 or higher) Windows Server troubleshooting (version 2008 or higher) REST API s HTML JavaScript wability to develop light GUIs, web services, application services, etc. Knowledge of Software Development Life Cycle Ralph Pazar Director York Solutions

Keywords: York Solutions, LLC, Naperville , DevOps Software Support Engineer, IT / Software / Systems , Naperville, Illinois

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