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Technical Support Specialist

Company: Dickson Company
Location: Addison
Posted on: January 12, 2022

Job Description:

Dickson creates and sells devices that monitor some of the worlds most critical environments across a variety of industries including Aerospace, Healthcare, Pharmaceutical, Medical Devices, Food, and Manufacturing. After ninety years and thousands of innovations, were still going strong. At Dickson, every point matters starting with hiring the best employees. We have a diverse team with many skill sets which makes Dickson an interesting and exciting place to work.

We are looking to hire a Technical Support Specialist who will be located in our Addison, IL office - with flexible remote work options. This position will report to our Manager of Technical Support.

Responsibilities

  • Install, configure and support Dickson software hosted on end user servers. Includes supporting Dickson distributors with high level remote server support.
  • Test and validate pre-release versions of Dickson SAAS platform.
  • Provide technical assistance and support for inbound queries and issues from our customers related to software and hardware
  • Respond to customer support inquiries via email, phone, chat
  • Diagnose product issues and guide them to a positive solution
  • Document customer inquiries in Dickson's ERP system
  • Advise Marketing and engineering teams on product feedback based on customer interactions
    Qualifications
    • 1-3 years of customer support for technical products and/or software, or related skill set
    • Exceptional communication abilities over via phone, email, and chat
    • Strong understanding of technical concepts related to software and hardware
    • IT Experience with the following:
      • Diagnose and troubleshoot network issues
      • Understanding of LAN, TCP/IP, DNS, DHCP configurations
      • Basic server knowledge
      • Configure and install server roles
      • Understanding of SSL Certificate creation and application
      • Basic security standards
      • Experience writing technical documentation and procedural content for product management and customer support FAQs
      • Organized with the ability to multitask in a fast-paced environment while maintaining attention to detail
      • Self-direction and ability to work alone
      • Self-motivated, positive attitude with an eagerness to learn
      • Occasional travel, roughly 5%, for customer support including field installations may be required.
      • Sense of humor
        What Dickson Offers
        • Paid time off within weeks of starting
        • Excellent Benefits package including healthcare plans and 401K match
        • Parental leave
        • A formal on-boarding program to get you up to speed quickly
        • Continuous learning applicable including paid training and seminars
        • Performance reviews designed to help you grow as an employee, coworker, and individual
          A fun, down-to-earth culture that includes your standard ping-pong table, company supplied drinks/snacks, massage chair, Jarts tournaments, potlucks, etc. For more information about Dickson visit our website at www.DicksonData.com. Work from home flexible!

          We offer a challenging, fun and flexible environment while working with state of the art technology. As Dickson grows, so will you. Come have fun with us, even on Mondays!by Jobble

Keywords: Dickson Company, Naperville , Technical Support Specialist, IT / Software / Systems , Addison, Illinois

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