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Nokia Hosted SaaS Application Admin

Company: Alcatel-Lucent
Location: Naperville
Posted on: May 10, 2022

Job Description:

Nokia Hosted SaaS Application Admin Naperville, Illinois, United States () 1 additional locationAustin, Texas, United States (/_id=460) Applied R&D CNS Cloud and Network Services KH Requisition # Apply for Job Share this Job Sign Up for Job Alerts Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work. The team youll be part of As Nokias growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible. Cloud and Network Services is a leading Nokia business group that offers Network solutions on Core, Business and Enterprise segments, as well as Cloud solutions and Cognitive Services. It is a newly formed business group, that includes most of the former Nokia Software business, Nokia's enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its former Global Services unit. This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services (CNS) will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation. BA Hosting is a business unit of Business Applications (BA) business line within Nokia Cloud & Network Services (CNS). It delivers Nokia CNS Business Applications, and associated customized solutions, through hosting and/or SaaS operations. Its services include system and database administration, networking, applications operations, and when required, customer operations (e.g. campaign management, IOT services) and value added services. It delivers its services through a combination of Nokia own datacenters and public cloud. BA Hosting helps its customers maximize the value of BA Applications & Solutions by providing faster time to market, lower total cost of ownership and expertise on BA applications SWs. Today, it serves more than 20 customers, ranging from tier-1 CSPs, web-scale companies, to small-medium size ISPs, utilities and enterprise companies, across NAM, LAT, Europe and APJ. Among others, it manages over 100M wireline and wireless devices on behalf of these customers on a daily basis. What you will learn and contribute to As a Hosted SaaS Application Administrator supporting applications that run on Nokia-owned enterprise-class data centers, you will learn to + Execute and Support deployment projects which enable us to fully migrate all the current hosted applications towards containerized solution offerings + Respond, restore and resolve issues reported on the products within the solutions hosted architecture + Interface with Services, PMO, and Care teams on a regular basis in support of deployments, issues, and other required activities + Support current monitoring in place, but also propose and establish proactive monitoring based on insights gleaned from on-call activities, customer feedback, and incidents/outages + Participate in event & incident management including service restoral and contributing in Root Cause Analysis Are you passionate about solving problems? As part of our team, you will: + Ensure five 9's SLA Service Assurance + Part of the team providing first line of response to troubleshooting new and existing systems/applications. + Participate in 24x7x365 on-call rotation schedule to help monitor overall system health + Assure accuracy of and actively populate knowledge management contents and documentation to enable smooth on-call activities + Support planning meetings to ensure readiness to manage and ensure successful deployment of products and associated releases + Create, organize, and adhere to documentation for processes, procedures, and maintenance activities + Develop a keen understanding of application and data security issues surrounding such an environment and ensure security compliance Your skills and experience You have: + Experience in creating and troubleshooting enterprise services that involve complex interactions among applications, databases, server operating systems, internet/network protocols, and client configurations. + Proven track record of deploying high-availability, high-volume and enterprise-class web application environments. + At least 8+ years of work experience with a Bachelor's degree or equivalent, Masters degree is a plus + 5+ or more years of Hosting SaaS operations support + Minimum 7 years of experience with Linux OS technologies, scripting language (Perl, Python) shell scripting It would be nice if you also had: + Experience with containerized technologies (kubernetes, Helm, k8s API), DevOps methodologies + Experience with supporting Web/application farm architectures and technologies (Tomcat, WebLogic, WebSphere, Apache, IIS, SSL, Java & JDBC) + Experience with operational support tools for monitoring and logging (Zabbix, Prometheus, ELK What we offer Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Company Culture: We believe our people are our greatest asset and we aim to foster a fun, challenging, positive, and inclusive work environment. We offer 1-on-1 mentorship, learning and development opportunities, global impact and interaction, and flexible work/life balance. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality: + One of the World's Most Ethical Companies by Ethisphere + Gender-Equality Index by Bloomberg + Workplace Pride Global Benchmark + LGBT+ equality & best place to work by HRC Foundation At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed. Additional Information+ Vaccination Requirements : FOR US ONLY: Nokia employees, wherever required by law or contractual obligation, must receive a COVID-19 vaccination or an otherwise approved accommodation based upon applicable law.

Keywords: Alcatel-Lucent, Naperville , Nokia Hosted SaaS Application Admin, IT / Software / Systems , Naperville, Illinois

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