Nokia Hosted SaaS Application Admin
Company: Alcatel-Lucent
Location: Naperville
Posted on: May 12, 2022
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Job Description:
Nokia Hosted SaaS Application Admin Naperville, Illinois, United
States (1 additional location Austin, Texas, United States (Applied
R&D CNS Cloud and Network Services 22000000KH Requisition #
Apply for Job Share this Job Sign Up for Job Alerts Come create the
technology that helps the world act together Nokia is committed to
innovation and technology leadership across mobile, fixed and cloud
networks. Your career here will have a positive impact on people's
lives and will help us build the capabilities needed for a more
productive, sustainable, and inclusive world. We challenge
ourselves to create an inclusive way of working where we are open
to new ideas, empowered to take risks and fearless to bring our
authentic selves to work. The team youll be part of As Nokias
growth engine, we create value for communication service providers
and enterprise customers by leading the transition to cloud-native
software and as-a-service delivery models. Our inclusive team of
dreamers, doers and disruptors push the limits from impossible to
possible. Cloud and Network Services"is a leading Nokia business
group that offers Network solutions on Core, Business and
Enterprise segments, as well as Cloud solutions and Cognitive
Services. It is a newly formed business group, that includes most
of the former Nokia Software business, Nokia's enterprise
solutions, core network solutions including both voice and packet
core, and managed and advanced services from its former Global
Services unit. This unit will also act as a delivery channel of
certain products from other business groups to enterprise
customers. Cloud and Network Services (CNS) will target growth by
leveraging the industry transition to cloud-based delivery,
network-as-a-service business models, and software-led value
creation. BA Hosting is a business unit of Business Applications
(BA) business line within Nokia Cloud & Network Services (CNS). It
delivers Nokia CNS Business Applications, and associated customized
solutions, through hosting and/or SaaS operations. Its services
include system and database administration, networking,
applications operations, and when required, customer operations
(e.g. campaign management, IOT services) and value added services.
It delivers its services through a combination of Nokia own
datacenters and public cloud. BA Hosting helps its customers
maximize the value of BA Applications & Solutions by providing
faster time to market, lower total cost of ownership and expertise
on BA applications SWs. Today, it serves more than 20 customers,
ranging from tier-1 CSPs, web-scale companies, to small-medium size
ISPs, utilities and enterprise companies, across NAM, LAT, Europe
and APJ. Among others, it manages over 100M wireline and wireless
devices on behalf of these customers on a daily basis. What you
will learn and contribute to As a Hosted SaaS Application
Administrator supporting applications that run on Nokia-owned
enterprise-class data centers, you will learn to + Execute and
Support deployment projects which enable us to fully migrate all
the current hosted applications towards containerized solution
offerings + Respond, restore and resolve issues reported on the
products within the solutions hosted architecture + Interface with
Services, PMO, and Care teams on a regular basis in support of
deployments, issues, and other required activities + Support
current monitoring in place, but also propose and establish
proactive monitoring based on insights gleaned from on-call
activities, customer feedback, and incidents/outages + Participate
in event & incident management including service restoral and
contributing in Root Cause Analysis Are you passionate about
solving problems? As part of our team, you will: + Ensure five 9's
SLA Service Assurance + Part of the team providing first line of
response to troubleshooting new and existing systems/applications.
+ Participate in 24x7x365 on-call rotation schedule to help monitor
overall system health + Assure accuracy of and actively populate
knowledge management contents and documentation to enable smooth
on-call activities + Support planning meetings to ensure readiness
to manage and ensure successful deployment of products and
associated releases + Create, organize, and adhere to documentation
for processes, procedures, and maintenance activities + Develop a
keen understanding of application and data security issues
surrounding such an environment and ensure security compliance Your
skills and experience You have: + Experience in creating and
troubleshooting enterprise services that involve complex
interactions among applications, databases, server operating
systems, internet/network protocols, and client configurations. +
Proven track record of deploying high-availability, high-volume and
enterprise-class web application environments. + At least 8+ years
of work experience with a Bachelor's degree or equivalent, Masters
degree is a plus + 5+ or more years of Hosting SaaS operations
support + Minimum 7 years of experience with Linux OS technologies,
scripting language (Perl, Python) shell scripting It would be nice
if you also had: + Experience with containerized technologies
(kubernetes, Helm, k8s API), DevOps methodologies + Experience with
supporting Web/application farm architectures and technologies
(Tomcat, WebLogic, WebSphere, Apache, IIS, SSL, Java & JDBC) +
Experience with operational support tools for monitoring and
logging (Zabbix, Prometheus, ELK What we offer Nokia offers
flexible and hybrid working schemes, continuous learning
opportunities, well-being programs to support you mentally and
physically, opportunities to join and get supported by employee
resource groups, mentoring programs and highly diverse teams with
an inclusive culture where people thrive and are empowered. Company
Culture: We believe our people are our greatest asset and we aim to
foster a fun, challenging, positive, and inclusive work
environment. We offer 1-on-1 mentorship, learning and development
opportunities, global impact and interaction, and flexible
work/life balance. Nokia is committed to inclusion and is an equal
opportunity employer Nokia has received the following recognitions
for its commitment to inclusion & equality: + One of the World's
Most Ethical Companies by Ethisphere + Gender-Equality Index by
Bloomberg + Workplace Pride Global Benchmark + LGBT+ equality &
best place to work by HRC Foundation At Nokia, we act inclusively
and respect the uniqueness of people. Nokia's employment decisions
are made regardless of race, color, national or ethnic origin,
religion, gender, sexual orientation, gender identity or
expression, age, marital status, disability, protected veteran
status or other characteristics protected by law. We are committed
to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and
empowered to succeed. Additional Information + Vaccination
Requirements : FOR US ONLY: Nokia employees, wherever required by
law or contractual obligation, must receive a COVID-19 vaccination
or an otherwise approved accommodation based upon applicable
law.
Keywords: Alcatel-Lucent, Naperville , Nokia Hosted SaaS Application Admin, IT / Software / Systems , Naperville, Illinois
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