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ServiceNow Technical Consultant

Company: CTG
Location: Naperville
Posted on: May 17, 2022

Job Description:

ServiceNow Technical ConsultantUnited StatesInformation TechnologyMar 04, 2022Post Date22200797Requisition #Apply for JobShare this JobSign Up for Job AlertsCTG is rapidly growing ourServiceNowpractice and service offerings. Were seeking a strong ServiceNow Consultant or a Lead Developer to join our team.Summary:Leading technical initiatives for both internal and external ServiceNow clients in addition to supporting, developing, configuring, testing, implementing and maintaining ServiceNow environments. Deploying new releases and/or enhancements, performing unit tests, maintaining and supporting the operational functions, monitoring usage and performing daily administrative tasks.Responsibilities:* Serve as a primary technical point of contact for clients * Provide assistance to and technically lead functional teams including building request items, tasks, workflows, etc. * Collaborate with client and internal teams to validate technical requirements * Design and document technical design, as needed, on stories to meet client requirements * Deliver end-to-end automated solutions which include implementation of the ServiceNow platform, core system, and other ServiceNow-centric applications * Design and develop 3rd party integration with ServiceNow using approaches common to ServiceNow (REST, SOAP, JDBC, etc.) * Work directly with end users to resolve support issues within ServiceNow * Monitor health, usage, and overall compliance of ServiceNow and its applications * Acting as a best practice agent in monitoring and reporting on the health, performance, and compliance of the core ServiceNow platform as well as custom solutions * Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, Script Includes, ACLs, etc. * Conduct research and adept in emerging products, services, and standards * Provide high visibility into status of technical work commitments * Performs other duties as assigned.QUALIFICATIONS:Education & Licensing:* Bachelors degree from an accredited college or university (preferred) * ServiceNow Certified System Administrator (required) * ServiceNow Certified Implementation Specialist in two (2) areas (required) * ServiceNow Suite Certification (required) * ITIL V3 or V4 Foundations Certification (required)Experience:* Minimum of five years experience in an Information Services environment, minimum of three years in ServiceNow development, minimum of one year in ServiceNow consultative engagement technical ownership, development experience in at least ten implementations.Skills & Knowledge:* Ability to lead technical consultants / developers throughout the duration of an engagement * Ability to provide best practice leadership and adaptation to a technical team * Excellent solution-designing capabilities * Ability to conduct technical workshops and compile, construct, and deliver business-centric solutions * Understanding of ServiceNow functionality and how ITIL processes can be automated in ServiceNow * Ability to configure & customize to meet business goals and objectives * Development experience with a service-oriented architecture * Deep knowledge of JavaScript with an understanding of XML, JavaScript Libraries (AngularJS), and HTTP * Experience creating and promoting ServiceNow update sets * Excellent interpersonal skills with the ability to communicate clearly, knowledgeably, and personably * Ability to comprehensively analyze problems and apply critical thinking to derive a resolution * Experience in customer service, skills and committed to meeting expectations of all customers * Ability to acquire new skills quickly and learn on the job * Strong desire to innovate, flexibility with minimal context-switching * Strong collaboration and team-building skills and a commitment to continuous service improvement * Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlinesCTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company in every country in which we operate.CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.Additional Information * Job Function: Programming & Application Development * Education Level: Bachelor's Degree ( -16 years) * Work Remote: Yes * Travel: Yes, 5 % of the Time

Keywords: CTG, Naperville , ServiceNow Technical Consultant, IT / Software / Systems , Naperville, Illinois

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