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Customer Solution Architect

Company: Alcatel-Lucent
Location: Naperville
Posted on: August 1, 2022

Job Description:

Customer Solution Architect Naperville, Illinois, United States ( 3 additional locationsMountain View, California, United States (\_id=688) United StatesDallas, Texas, United States (\_id=530) Pre-Sales CX Customer Experience 22000004H5 Requisition # Apply for Job Share this Job Sign Up for Job Alerts Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work. The team you'll be part of The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams. Enterprise Energy is a critical part of the overall Nokia strategy in the US. Be influential in driving Energy segment transformation and engineering solutions that will have a positive impact on US critical infrastructure. Diverse suite of technologies including Optical, Routing, Wireless, Fixed Network assets and potential IT offerings. Be part of a collaborative, industry changing team committed to driving network transformation and ensuring Nokia is positioned squarely in this critical area. What you will learn and contribute to Successful candidate will be a key contributor in architecting / engineering solutions to meet critical customer requirements within the Energy Segment - Enterprise Energy As part of our team, you will:+ Be responsible for PreSales Engineering and Solutions management for Tier 1 Energy customers+ Engage across multiple Business Groups and propose customer focused, Nokia leveraged solutions for network evolution. Specific focus on IP and Private Wireless products / technologies+ Maintain a strong understanding of Nokia internal process including Bill of Materials, Order Management, Salesforce management, etc.+ Possess exemplary internal relationships with BG partners to include Product Line Management, Technical Support, Program Management and / or RBC leadership.+ Demonstrate exceptional technical skills - primary focus will be IP, PVT Wireless (specifically NDAC / PVT LTE), Fixed Network and Optical products Your skills and experience You must have:+ Bachelors Degree or Equivalent experience+ Minimum 9 years experience as a sales engineer or related technical role with customer facing responsibilities+ Proven expertise in Nokia Products including 7750, 7210, 7705, Mobile Networks Private Wireless components, 1830 Optical and / or MPR9500 Microwave packet radio. Experience with Fixed Network product (GPON) is beneficial. It would be nice if you also had:+ Entrepreneurial, self-starting approach to assessing customer issues and implementing Nokia product and solutions to mitigate these issues+ Strategic mindset. Ability to look forward to assess future needs and coordinate internal teams to support those needs (business case establishment, priority planning, etc+ Direct experience in Energy segment What we offer Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Collaborative teaming environment with diverse technical teams and motivated direct / indirect sales personnel. Leadership is committed to ensuring a dynamic, challenging yet rewarding, work place with unlimited potential for advancement - within various segments of Nokia. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality:+ One of the World's Most Ethical Companies by Ethisphere+ Gender-Equality Index by Bloomberg+ Workplace Pride Global Benchmark+ LGBT+ equality & best place to work by HRC Foundation At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed. Additional Information+ US Salary Range: Salary Range*: $106,450 - $197,692 USD *Nokia maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Nokia's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.+ US Benefits: Nokia offers a comprehensive benefits package which includes the following: Pension Plan - Cash Account Program Medical and dental coverage Short term disability and long-term disability Life insurance and AD Supplemental life and AD insurance (Employee/Spouse/Child) Health care and dependent care Flexible Spending Accounts Pre-tax commuter and parking benefits Savings/401(k) Plan Paid time off for holidays and vacation Employee Stock Purchase Plan Tuition Assistance Plan Adoption assistance Employee Assistance Program/Work Life Resource Program Voluntary benefits including vision, legal, auto, homeowner and pet insurance, Identity Management, and Health Advisory Services+ Vaccination Requirements : FOR US ONLY: Nokia employees, wherever required by law or contractual obligation, must receive a COVID-19 vaccination or an otherwise approved accommodation based upon applicable law.

Keywords: Alcatel-Lucent, Naperville , Customer Solution Architect, IT / Software / Systems , Naperville, Illinois

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