Senior Technical Analyst - Tier 2 Technician
Company: 101 Digital
Location: Naperville
Posted on: January 17, 2023
Job Description:
101 Digital is looking for a Tier 2 Senior Technical Analyst.
We're looking for someone to come in and hit the ground running. If
you're a self-starter that wants to continuously improve your
technical knowledge and work in a team environment, this is the
role for you!
You'll Love:
- Work from Hybrid Work policy (3 days onsite or in office)
- All the equipment you need to get your job done, including
company Laptop and Phone
- Medical and 401k Plans
- Training resources for ongoing education and certifications
paid by 101 Digital
- Working in a fun collaborative team that supports each
other
Requirements:
- Great customer service skills
- Great problem-solving skills
- More than one year experience using Connectwise, HaloPSA, or
Autotask (or similar PSA) with full time tracking.
- Strong understanding of configuration and support for all
Microsoft Office 365 components.
- Minimum two years of experience working for a Managed Services
Provider.
- Solid knowledge and experience with networking concepts such as
IP addressing, Subnetting.
- Cloud experience (Azure, Google Cloud, AWS) strongly
preferred.
- Basic computer hardware configuration and troubleshooting
experience.
- High level knowledge in Networking Equipment (Meraki, Sophos,
Unifi)
Responsibilities:
- To work on and be a leader on a technical team as well as work
solo in the field
- To provide world-class customer service and mentor others to do
the same
- To troubleshoot and analyze technical issues and situations
with critical thinking skills
- To research technology improvements for our customers
- To have excellent written and verbal communication skills
- To produce detailed documentation for customers and the
team
- To mentor and guide other technicians in a positive supportive
team environment
Why You'll Apply:
- Variety - Our work allows you to work with clients across many
industries (nonprofit, legal, financial, manufacturing). If you
love variety then this job is for you! Some days you will be in the
office and others out on site deploying a new network. Every day
holds a new challenge.
- Location - Most of our team loves being within feet of the
office when they wake up. No matter where you are, as long as
you're able to get online and it's quiet, you can work.
- Great culture - Work for a company that provides flexibility
and a great working environment - work from home, great benefits
and the chance to give back to your community.
- Great Tech - We only use awesome industry leading technology.
You will get to run up the latest and greatest equipment and
solutions to keep you and our clients up to date.
Keywords: 101 Digital, Naperville , Senior Technical Analyst - Tier 2 Technician, IT / Software / Systems , Naperville, Illinois
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