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Senior Technical Analyst - Tier 2 Technician

Company: 101 Digital
Location: Naperville
Posted on: January 17, 2023

Job Description:

101 Digital is looking for a Tier 2 Senior Technical Analyst. We're looking for someone to come in and hit the ground running. If you're a self-starter that wants to continuously improve your technical knowledge and work in a team environment, this is the role for you!
You'll Love:

  • Work from Hybrid Work policy (3 days onsite or in office)
  • All the equipment you need to get your job done, including company Laptop and Phone
  • Medical and 401k Plans
  • Training resources for ongoing education and certifications paid by 101 Digital
  • Working in a fun collaborative team that supports each other
    Requirements:
    • Great customer service skills
    • Great problem-solving skills
    • More than one year experience using Connectwise, HaloPSA, or Autotask (or similar PSA) with full time tracking.
    • Strong understanding of configuration and support for all Microsoft Office 365 components.
    • Minimum two years of experience working for a Managed Services Provider.
    • Solid knowledge and experience with networking concepts such as IP addressing, Subnetting.
    • Cloud experience (Azure, Google Cloud, AWS) strongly preferred.
    • Basic computer hardware configuration and troubleshooting experience.
    • High level knowledge in Networking Equipment (Meraki, Sophos, Unifi)
      Responsibilities:
      • To work on and be a leader on a technical team as well as work solo in the field
      • To provide world-class customer service and mentor others to do the same
      • To troubleshoot and analyze technical issues and situations with critical thinking skills
      • To research technology improvements for our customers
      • To have excellent written and verbal communication skills
      • To produce detailed documentation for customers and the team
      • To mentor and guide other technicians in a positive supportive team environment
        Why You'll Apply:
        • Variety - Our work allows you to work with clients across many industries (nonprofit, legal, financial, manufacturing). If you love variety then this job is for you! Some days you will be in the office and others out on site deploying a new network. Every day holds a new challenge.
        • Location - Most of our team loves being within feet of the office when they wake up. No matter where you are, as long as you're able to get online and it's quiet, you can work.
        • Great culture - Work for a company that provides flexibility and a great working environment - work from home, great benefits and the chance to give back to your community.
        • Great Tech - We only use awesome industry leading technology. You will get to run up the latest and greatest equipment and solutions to keep you and our clients up to date.

Keywords: 101 Digital, Naperville , Senior Technical Analyst - Tier 2 Technician, IT / Software / Systems , Naperville, Illinois

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