Junior System Engineer & Help Desk Administrator - Managed Service Provider

Company: Bowman Williams
Location: Naperville
Posted on: January 19, 2023

Job Description:

Junior System Engineer & Help Desk Administrator - Managed Service Provider Location: -Naperville, IL / Salary: -$65,000-$80,000 Junior System Engineer & Help Desk Administrator - Managed Service Provider Junior System Engineer & Help Desk Administrator- Managed Service ProviderWe seek a Junior System Engineer & Help Desk Administrator- Managed Service Provider to join an MSP company that supports small-medium-sized businesses with their everyday technology needs. Primary responsibilities include visiting local client sites in the area to support project needs when it comes to TCP/IP, Active Directory, Office365, Exchange, WAN, and VLAN, Firewalls, VMWare, etc. The Junior System Engineer & Help Desk Administrator Managed Service Provider will also be responsible for the maintenance, installation, and integrity of the server components of the network to include systems backups.The Junior System Engineer & Help Desk Administrator - Managed Service Provider will be an excellent opportunity for an up-and-coming junior tech to gain exposure to emerging virtualization and cloud technologies and grow beyond essential desktop support. The Junior System Engineer & Help Desk Administrator- Managed Service Provider candidate will be joining a fast-growing industry-leading collocation, managed-to-host, and managed services company.Junior System Engineer & Help Desk Administrator- Managed Service Provider Requirements and Qualifications:

• 2+ YEARS OF EXPERIENCE WORKING FOR A MANAGED SERVICE PROVIDER
• Excellent communication and documentation skills
• Troubleshooting and administering Microsoft infrastructure (O365, Active Directory, Group Policy, etc.)
• Strong Knowledge in Networking, Windows OS's including XP, 7, 10, Server 2008 R2, 2012, 2012 R2, and 2016
• Providing Onsite and Remote Assistance deploying technologies to client locations
• Supporting PC's, printers, phones, conference room equipment and other end users
  equipment iOS and Android
• Takes initiative and drives all aspects of technical support inquiries in order to meet
  customers' requirements and deliver superior client satisfaction.
• Escalate customer issues through the proper channels and
• Excellent customer service skills and strong interpersonal communication skills
• Maintain client security levels and confidentiality of information
• Manage cases according to defined SLAs
• Monitor trends from reported client cases to isolate possible chronic issues for
  software, workstation, server or network infrastructure
• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutionsJunior System Engineer & Help Desk Administrator- Managed Service Provider - MSP Salary / Benefits:
  • 50% - 60% Travel
  • Full Time Position
  • Health Insurance
  • Generous PTO
  • Reimbursement Mileage
  • Reimbursement for Training/Certs
  • 401K w/3% Matching Opportunity Location Proposed Salary $65,000-$80,000Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Keywords: Bowman Williams, Naperville , Junior System Engineer & Help Desk Administrator - Managed Service Provider, IT / Software / Systems , Naperville, Illinois