Engineer 3, Network Engineering - Software Defined Networking

Company: Comcast
Location: Naperville
Posted on: March 19, 2023

Job Description:

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for delivering and supporting customer software defined networks on the company's software defined networking platform. Plays an important role in the building and troubleshooting of customer network configurations and services. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience. Job Description Core Responsibilities * Develops practices and procedures for network installation, maintenance and operation. * Develops and implements test and acceptance criteria for network elements. * Schedules equipment activations and customer-affecting network maintenance. * Designs network site planning for multiple regional network sites. * Develops and maintains network element documentation and inventory. Maintains appropriate inventory or network spare equipment for rapid restoration. * Orders, tracks and reports on all internal and external wired and wireless connection activation activities. * Creates Overlay Universal Customer Premise Equipment (uCPE) and associated services in the inventory management database and updates and/or modifies designs with Internet Protocol (IP) assignments and Common Language Location Identifier (CLLI) codes. * Provisions network service configuration in the SD-WAN platform for services such as Firewall, NAT/PAT, QoS, DHCP, Traffic Steering, BGP, Static Routes, Wireless Backup, Hybrid WAN, High Availability, LAN and WAN interfaces, etc. * Maintains device and service inventory management database. * Provides configurations and technical leadership as a primary technical resource on Internet Protocol (IP) router network technologies (BGP, OSPF), traffic flows and overall end to end network communication. * Performs technical training to operations/engineering. * Works with Field Technicians in all Regions, as well as related Engineering departments and centers, to maintain communications regarding work orders/projects. Opens TTS tickets and instructs the field how to connect the Overlay uCPE and Underlay circuit(s). * Coordinates efforts to resolve issues so all orders are completed in a timely fashion. * Regularly updates Project Management with issues/progress status. May provide project leadership, as required. * Provides support for escalated field operations nationwide. * Tests and turns up new Overlay uCPE and wireless backup circuits in a production environment. May recommend new practices and procedures, as necessary. * Interfaces with customers regarding acceptance testing of SD-WAN overlay and wireless backup services. Troubleshoots issues, providing resolutions according to established practices and procedures. * Coordinates and resolves service issues with providers and vendors to ensure accurate and timely implementation and resolution of off-net underlay circuit issues. * Coordinates and implements new features, technologies, upgrades, and patches in the production environment. * Escalates issues in a timely fashion. Provides all relevant information, accurately entering information into trouble ticket database. * Opens and updates service tickets in database/tracking system. * Directs efforts to maintain service Mean Time to Repair (MTTR) within regional or contractual standards. * Provides expertise and guidance to junior team members. * Collaborates with project stakeholders to identify product and technical requirements. Conducts analysis to determine integration needs. * Provides feedback to and supports applications under development. Assists with the software update process for existing applications, and rollouts of software releases. * Participates in training representatives and operations staff on internally developed software applications. * Researches, writes and edits documentation and technical requirements, including product and feature designs, evaluation plans, test results, technical manuals and formal recommendations and reports. * Works with product development team to determine if products, features, and applications fit specification and technical requirements. * Displays in-depth knowledge of engineering methodologies, concepts, skills, and their application in the area of specified engineering specialty. * Works in a Software Defined Networking (SDN) environment. Understands Network Function Virtualization (VNF) concepts and strategies. Demonstrates expert level knowledge of IP routing and switching fundamentals. * Works in a 24x7 Operations environment supporting live customers. Supports both standard customers as well as large/complex customers with custom designs and configurations. * Exercises judgment during incident management, site design, network configuration and network activation to ensure efficient use time. * Consistent exercise of independent judgment and discretion in matters of significance. * Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. * Other duties and responsibilities as assigned. Employees at all levels are expected to: * Understand our Operating Principles; make them the guidelines for how you do your job. * Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. * Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. * Win as a team - make big things happen by working together and being open to new ideas. * Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. * Drive results and growth. * Respect and promote inclusion & diversity. * Do what's right for each other, our customers, investors and our communities. Disclaimer: * This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. #2023BENgineersConference Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years Salary: Pay Range: $79,786.24 - $119,679.36 Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Keywords: Comcast, Naperville , Engineer 3, Network Engineering - Software Defined Networking, IT / Software / Systems , Naperville, Illinois