Senior Manager, Implementation Services
Company: RLDatix
Location: Chicago
Posted on: April 1, 2026
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Job Description:
Sr. Manager, Implementation Services | Implementation | North
America | Hybrid RLDatix (RLD) is on a mission to help raise the
standard of care…everywhere. Trusted by over 10,000 healthcare
organizations around the world, our solutions help improve health
and care. Our applications ensure that patients receive the best
and safest care while supporting the providers who deliver it.
Joining TeamRLD means being part of a global effort of over 2,000
team members in making a difference in healthcare…every day. We’re
searching for a North America based Sr. Manager, Implementation
Services to join our Implementation team, so that we can drive
impactful SaaS platform deployments for leading healthcare
organizations. The Sr. Manager, Implementation Services will
oversee multiple implementation teams (Policy Management, Audits &
Standards) to ensure the successful delivery of standardized SaaS
platform deployments. How You’ll Spend Your Time Consolidate best
practices across multiple implementation teams, enforcing
standardized deployment methodologies and configuration frameworks
Analyze service delivery workflows to identify inefficiencies and
implement optimization initiatives across teams. Reinforce service
standards by coordinating with partner teams, ensuring expectations
and objectives are met throughout delivery cycles Map and address
recurring service delivery challenges, identifying root causes and
developing systematic, practical responses Deliver continuous
improvement programs, applying process redesign and execution
discipline to enhance team performance What Kind of Things We’re
Most Interested in You Having Previous Professional Services
management experience, ideally managing team(s) responsible for
delivering enterprise-wide SaaS software systems to healthcare
organizations Demonstrated capability to think strategically, plan,
influence, and lead a team through a large change from phase-based
assignments to full-cycle delivery In-depth knowledge on how to
implement standardized SaaS platforms, optimize operational
workflows, and ensure customer adoption and satisfaction Ability to
travel within North America approximately 20% of the time Sincere
interest in learning new software systems, tools, and processes By
enabling flexibility in how we work and prioritizing employee
wellness, we empower our team to do and be their best. Our benefits
package includes health, dental, vision, life, disability
insurance, 401K, paid time off, and paid holidays. RLDatix is an
equal opportunity employer, and our employment decisions are made
without regard to race, color, religion, age, gender, national
origin, disability, handicap, marital status or any other status or
condition protected by Federal and/or State laws. As part of
RLDatix’s commitment to the inclusion of all qualified individuals,
we ensure that persons with disabilities are provided reasonable
accommodation in the job application and interview process. If
reasonable accommodation is needed to participate in either step,
please don’t hesitate to send a note to accessibility@rldatix.com .
Salary offers are based on a wide range of factors including
location, relevant skills, training, experience, education, and,
where applicable, licensure or certifications obtained. Market and
organizational factors are also taken into consideration.
Keywords: RLDatix, Naperville , Senior Manager, Implementation Services, IT / Software / Systems , Chicago, Illinois
