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Technical Support Specialist

Company: Brilliant Technology Staffing
Location: Naperville
Posted on: November 21, 2020

Job Description:

Brilliant is looking for a Technical Support Specialist. This person will work in cooperation with systems, network, and helpdesk staff in troubleshooting, diagnosing, and resolving technical issues. The Technical Support Specialist role is a contract to hire role located in Northern Suburbs, IL Responsibilities Research, analyze, and evaluate new service delivery methods and techniques needed to allow Help Desk team members to adequately support customers. Facilitate consultation between participants in designing and implementing technical solutions. Assist the support team in taking ownership of user problems and being proactive when dealing with user issues. Contribute to core functions of the Help Desk which include asset inventory and workstation patching. Log all requests through the tracking system via email or telephone for assistance on desktop and computer-related problems including network, hardware, software, and peripheral and related equipment. Requirements Bachelorrsquos Degree in Computer Science or equivalent is preferred. 6 years of computer technology experience, preferably in an enterprise Help Desk team environment. Experience with Windows 7 10, Anti-virus software, Windows server 2008 and 2012. Experience with SharePoint and other IT system support software.

Keywords: Brilliant Technology Staffing, Naperville , Technical Support Specialist, Other , Naperville, Illinois

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