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Microsoft Systems Engineer

Company: BDO Digital
Location: Naperville
Posted on: November 22, 2020

Job Description:

BDOrsquos Core Purpose is Helping People Thrive Every Day. Our Core Values reflect how we manage our work, our relationships and ourselves. As an employee of the firm, you will live true to our Core Values of people first, being exceptional every day in every way, embracing change, feeling empowered through knowledge and choosing accountability. Our Core Values are the standards by which we conduct ourselves day in and day out, both internally and externally. BDO Digital, LLC, a subsidiary of BDO USA, LLP, provides a holistic portfolio of technology, transformation services and solutions. We are an organization that values your time, talent, and contributions. Collaborate with BDO Digitalrsquos cross-disciplinary team who work together to solve digital needs and unearth new opportunities to drive competitive advantage. Our commitment to each other is why BDO Digital is a recognized leader for our culture, employee satisfaction and career growth. Wersquore looking for people with the same drive to combine teamwork with technology to produce amazing results. The Microsoft Systems Engineer will be responsible for the analysis, design and resolving complex Tier 23 technical escalations within customer environments. This role will design, develop and execute project implementations within their areas of technical expertise. Typical responsibilities for this role may include the deployment of Office 365, Microsoft Exchange Server 2013 2010, Active Directory 2012 2008, Remote Desktop Services, Windows Server 2012, network switches, routers, firewalls and storage technologies. - Remote administration, design, update and deployment of Microsoft solutions including Active Directory, Exchange and Office 365 from our Oak Brook office - Triages and resolves escalations from within the Managed Services team within defined customer SLAs - Leverages remote support tools to resolve support requests - Communicates with clients in a highly professional and timely manner - Provides occasional on-call 247 support after business hours 1 week per month - Occasional on-site client support and project work - Other duties as required Qualifications Education - Bachelorrsquos degree from an accredited college in Information Technology, Computer Science or related field, preferred Experience - Five (5) or more years of experience within the Microsoft suite of products and webnetworked computing environments (Windows Server and Desktop, MS Exchange, Active Directory, etc.), required - Ability to design, update and manage technical Tier 2 and 3 escalation issues and identify solutions in fast-paced environment, required Software - Active Directory, required - CCNA, MCSE, or MCITP certification preferred Other Knowledge, Skills Abilities - Intermediate knowledge of network protocols, configurations, and operations - Excellent communication skills, professionalism, positive attitude and desire to learn - Prior experience with ticketing systems and service desk management tools (i.e. Remedy, ServiceNow, ConnectWise, Autotask, N-central, Kaseya, etc.) - Be open to local travel to client sites, as needed - Experience working in a consulting environment - Be a problem solver - Identify solutions for hardware, software and network issues Keywords NOC, Experienced Associate Engineer, Network Operations, Engineer, Tier 2, Tier Two, Level two, Active Directory, AD, Exchange, Outlook, Excel, Microsoft Office, Remote Support, Escalation, Network, Systems Administration, Systems Admin

Keywords: BDO Digital, Naperville , Microsoft Systems Engineer, Other , Naperville, Illinois

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