Loan Collector

Company: BCforward
Location: Naperville
Posted on: April 9, 2021

Job Description:

Loan CollectorBCForward is seeking a highly motivated and experienced Loan Collector/ Call Centre Collections position in Naperville, IL 60563 (On-Site). Job Title: Loan Collector/ Call Center CollectionsWork Location: Naperville, IL 60563 (On-Site)Contract Length: 6 Months Contract (Potential to Perm) Shift Timings: 1 Late nights per week 11am to 8pm, 2 days per week + Friday 8am to 5pm Must work every Other Saturday 12pm - 4pmEst. Start Date: ASAPSummary:

• Identify, monitor, recommend and execute action on non-performing accounts.
• Must balance financial risks/rewards to Bank with working with and meeting the needs of the customer.
• Minimize loss and/or maximize return on investment through prompt and appropriate loss mitigation.
• Utilize strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations.
• Maintain contact and follow-through to ensure appropriate resolution.Group information/culture:
  • There is a good mix of temp and perm employees on the team. Collectors and skip tracers work on the same team and work closely together.
  • This is a tight knit supportive team.
  • At times, agents may have to speak to a difficult client therefore having a thick skin is important in this role.Daily duties:Non-performing account resolution:
    • Analyse varying customer issues/inquiries and non-performing accounts to determine appropriate solutions
    • Contact past due customers and execute established procedures for the successful resolution of non-performing accounts, adhering to all applicable investor guidelines, requirements and regulations
    • Respond to past-due customer-initiated requests and work with customer to resolve delinquency in a manner beneficial to all parties
    • Negotiate the delinquent account resolution by balancing the financial risks/rewards to the bank with working with and meeting the needs of the customer
    • Apply skip tracing techniques and strong negotiation skills when required
    • Keep management apprised of complex or high risk situations or issues
    • Build and maintain constructive relationships with internal and external business partners, suppliers, vendors and regulatory officials
    • Stay abreast of and incorporate changing regulations and procedures and ensure complianceMonitoring and Follow-up:
      • Maintain accurate and timely information and records in Bank systems Analyse pertinent reports and function-specific data/metrics to identify delinquencies, default, foreclosure and other non-performing accounts
      • Provide courteous and timely follow-up to calls and correspondence.
      • Monitor proceedings in accordance with bank policies and applicable state and federal laws and guidelines
      • Maintain contact with past due customers throughout resolution process to ensure appropriate follow-through and resolutionRisk Management
        • Ensure compliance with government regulations, internal policies, procedures and guidelines for the purpose of audit and compliance
        • Minimize losses by ensuring timely portfolio processing and effective decision making Stay abreast of where risk/impact resides.
        • Make recommendations for reducing risk. Must haves:
          • Proficient PC Skills including but not limited to Microsoft Excel, Word, Access, etc.
          • Working understanding of Consumer Collections and relevant function areas, including regulatory and consumer guidelines, pertinent documentation and initiatives (for example, property appraisals, Broker Price Opinions, Service Alignment Initiatives)
          • Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area Familiarity with Auto Diallers and dialling platforms
          • Excellent oral and written communication skills
          • Strong interpersonal skills
          • Strong customer service orientation (1-3 years)
          • Keen analytical skills
          • Attention to detailNice-to-haves:
            • Negotiation and skip tracing skills
            • product knowledgeSoft skills:
              • Effectively deal with change and shifting priorities
              • Strong and decisive problem solver
              • Proven ability to work effectively in a fast paced and stressful environment
              • Proven ability to multi-task, prioritize workload and meet deadlines
              • Proficient knowledge of function-specific software and computer programs
              • Ability to work independently Education:High School Diploma Whom to Contact: Vikranth ParimalHow to Contact: NOTE:I must inform you that during the hiring process, we may ask for you to disclose and provide us with various categories of your personal information, including identifiers such as your name and address, professional information, commercial information, education information, and other related information. Please note that we will only use this information to facilitate and complete the recruiting process. About BCForward:BCForward began as an IT business solutions and staffing firm. Founded in 1998, BCForward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCForward also operates numerous delivery centres across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCForward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCForward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs. Vikranth Parimal Senior Recruiter Office: Email: 9777 N. College Ave Indianapolis,IN46280 An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.To learn more about how we use personal information collected, view our Privacy Notice and CCPA Addendum .CONFIDENTIALITY NOTICE:The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged information and may be legally protected from disclosure. If you are not the intended recipient of this message or their agent, or if this message has been addressed to you in error, please immediately alert the sender by reply email and then delete this message and any attachments. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying, or storage of this message or its attachments is strictly prohibited.Interested candidates please send resume in Word format Please reference job code 126609 when responding to this ad.

Keywords: BCforward, Naperville , Loan Collector, Other , Naperville, Illinois