Customer Service - Parts Specialist

Company: Parts Town
Location: Addison
Posted on: May 3, 2021

Job Description:

See What Were All AboutAs the fastest growing distributor of foodservice equipment parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, thats key. But were also looking for unique enthusiasm, high integrity, courage to embrace changeand if you know a few jokes, that puts you on the top of our list. Do you have a genius-level knowledge of foodservice equipment parts? If not, no problem! Were more interested in passionate people with fresh ideas from different backgrounds. Thats what keeps us at the top of our game. Were proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list, twelve years in a row and the Crains Fast 50 list eight times. Plus, we were voted by our Chicagoland team as a Chicago Tribune Top Workplace in 2020.If youre ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, lets chat Apply Today! PerksParts Town Pride check out our virtual tour and culture!Quarterly profit sharing bonusTeam member appreciation events and recognition programsVolunteer opportunitiesCasual dress codeAll the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away dont worry, weve got you covered. The Job at a GlanceAsan integralpart of ourrapidly growingteam, Parts Identification Specialists (internally known as Parts Detectives)are primarily responsible for providing internal and external customersthecorrect repair part numberswhile providing an exceptional customer experience. Were looking for meticulous and detail-orientedcandidates that want to take their technical skillset to the next level! A Typical DayAnswer a high volume of calls (40-50 per day on average) to assist with parts identification inquiriesUtilizeequipmentmanuals,technical diagrams,parts listings and manufacturercontacts toidentifypart numberinformation Deliver high quality customer service,effectively communicating part information in aprofessional and friendly mannerTo Land This OpportunityYou have at least 1 year of experience in a customer service or technical support roleYou have a passion for problem solving, pay close attention to detail, and thrive in a fast-paced environment You demonstrate excellent people and communication skillsYou are confident on the phone and have general computer skillsIf you are bilingual in English & Spanish thats a bonus! About Your Future TeamOur team loves food! Expect quality potlucks and team lunches, (some team members were chefs!). The team also enjoys decorating desks to celebrate birthdays and Fantasy sport competitions! Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

Keywords: Parts Town, Naperville , Customer Service - Parts Specialist, Other , Addison, Illinois