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Membership Specialist

Company: YMCA of Metropolitan Chicago
Location: Naperville
Posted on: May 3, 2021

Job Description:

Make A Difference In Your Community!

The Fry Famil YMCA is hiring part-time Front Desk Specialist who want to turn their passion for customer service into a career. The Fry Family YMCA is a community-focused nonprofit that is part of the YMCA of Metropolitan Chicago.

Located in Naperville, IL, the Fry Family Y offers a variety of impactful programming to all ages and families. Following the Y's impact for more than 150 years, the mission of the YMCA of Metro Chicago is to develop strong children, families, and communities across Metropolitan Chicago through academic readiness, character development, violence prevention, fitness, and healthy living.

As the Front Desk Customer Service staff you will interact with the members and up hold the member experience standards. They will be the daily point of contact for members, determining their needs and offering solutions to meet these needs. They will be responsible for providing a high level of customer service to Y members, program participants and guest.

Responsibilities:

  • Greet and welcome members.
  • Actively interact and engage with members and prospects to determine needs; directing to the appropriate lead (i.e. Membership Experience Director, Membership Experience Supervisor, Program Director, etc) when necessary.
  • Handle member requests and questions; problem solving.
  • Gather and record member data in member profiles.
  • Facilitate member to member engagement.
  • Provides information and assistance related to membership rates, programs, services, scholarships and other Y amenities.
  • Prepares member records and issues membership ID cards and handles all registration/enrollment transactions.
  • Assist Member Experience Supervisor with membership business and administrative tasks.
  • Assist supervisor in sales acquisition activities as assigned.
  • Support the YMCA's mission and center operations as needed.
  • Report any items that may provide a health or safety hazard to staff, members or guests to the maintenance staff.
  • Greet all guests as they enter the facility and adhere to sign-in/out, guest, visitor, monitoring youth in the facility and other relevant policies and procedures. Report any suspicious behavior and violations of policy and procedures to your supervisor.
  • Support the YMCA's commitment to child abuse prevention by:
  • Reporting any items that may provide a health or safety hazard to staff, members or guests to the maintenance staff.
  • Greeting all guests as they enter the facility and adhere to sign-in/out, guest, visitor, monitoring youth in the facility and other relevant policies and procedures. Report any suspicious behavior and violations of policy and procedures to your supervisor.
  • Completing all child abuse prevention training as required.
  • Supporting the YMCA's mission and center operations as needed.

Minimum Requirements:

  • Must have high school diploma or GED.
  • One year of member relations or customer service.
  • Must be a problem solver and a proven track record of complaint resolution.
  • Strong interpersonal skills with the ability to build rapport and credibility quickly.
  • Entrepreneurial spirit with the ability to work in highly flexible, rapidly changing and ambiguous work environment
  • Must have excellent written and verbal communications skills.

All YMCA of Metropolitan Chicago employees are required to support the YMCA's commitment to child abuse prevention by:

  • Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
  • Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
  • Reporting any suspicious behavior and violation of policy and procedures to your supervisor

Our staff is the Y's greatest asset. Our teams provide valuable skills, knowledge, and passion that is essential to the contribution and positive impact in our communities, which is why we offer Y employees numerous perks and benefits, including:

  • Comprehensive benefits package for eligible employees
  • Opportunity for eligible employees to participate in the Y's retirement fund
  • Be part of a team that is passionate about building and sustaining an inclusive and equitable environment for all staff, volunteers, and members
  • Do meaningful work and contribute to the advancement of the YMCA vision by meeting the needs of the people in our communities
  • Complimentary Adult YMCA membership and an employee discount on select programs
  • Career advancement opportunities - grow your career at the Y!

Keywords: YMCA of Metropolitan Chicago, Naperville , Membership Specialist, Other , Naperville, Illinois

Click here to apply!

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