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Automotive Service Center Customer Service Representative

Company: Chevrolet of Palatine
Location: Palatine
Posted on: May 3, 2021

Job Description:

Leader Automotive Group is a wholly owned subsidiary of AutoCanada, a publicly traded company. Leader Automotive is AutoCanada's first footprint into the U.S. market and we currently have 9 dealerships consisting of 15 different franchises and approximately 500 employees. We have a strong presence in the Chicagoland area with 7 dealerships and 2 more located in central Illinois. We are searching for talented individuals as we begin a new and exciting legacy into the U.S. market.We are currently searching for a reliable and customer focused candidate to join our team as a Customer Service Representative for our high volume Service Center. If you are detailoriented and have a passion for excellent customer service, we'd love to speak to you. This could be the best move of your career.BenefitsHealth, Dental & Vision InsuranceBCBS Health & Wellness Discounts/ProgramsLife Insurance401(k)Paid time off / VacationGrowth / Advancement OpportunitiesEmployee Vehicle Purchase PolicyAbove Average Industry PayPublicly traded organization / stabilityEmployee referral bonusesJob DescriptionGenerate and follow up with customer service ordersHandles incoming phone callsBe responsible for upcoming events that we haveAdminister target emails, campaigns, and newslettersHandle iLeads and appointment settingConduct parts and service retention marketingConduct internal CSI calls and emailsResolve and manage dealer reputation issuesResponsibilitiesSet appointments for prospective and current customers to meet with a member of the service teamHigh volume of customer inquiries through phone, email, text/chat per sales and serviceUpdate client information in our CRM Report dailyFollow-up with:Existing customersProspective customersMissed cancelled customersCustomer satisfactory surveysProduct knowledge/functions is key with all the different vehicles on a daily basisMaintaining daily contact target/appointment targetWorking in positive team environmentQualificationsSuccessful Customer Care Representatives MUST have excellent telephone skillsSelf- Motivated and EnergeticYou as the Representative have the ability to instantly build rapport with the customerA friendly/professional demeanor with excellent written and oral communication skillsYou MUST enjoy the phone and have the willingness to help customers overcome objections in order to set the appointmentStrong organizational skills with the ability to multi-task and meet daily goalsFollow up with customers effectivelyCold calling/Call center skillsWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Chevrolet of Palatine, Naperville , Automotive Service Center Customer Service Representative, Other , Palatine, Illinois

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