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Field Service Engineer

Company: Cognizant
Location: naperville
Posted on: May 3, 2021

Job Description:

Description We are looking for L2 Technical Support for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers. Rotational Shift Candidate should Job Description:Strong customer service skills (phone, chat, email are all required) MUST make daily contact via phone with customers and follow up with chat and email Desktop / Laptop Troubleshooting skills (OS, Application, Hardware) Network connectivity troubleshooting Incident and Request Management experience / Ownership Physical repair of desktops, laptops, printers, wireless devices, handheld radiosKnowledge of SCCM Process Oriented with exposure to Process Improvement Must understand and meet Service Level Agreements (SLA) Communication (Written and Verbal) - Must have the ability to convey technical issues to non-technical customers Willingness to adapt to rapid changes - must be flexible Switch management (configuration, troubleshooting, and triage) Experience working in a large enterprise environment Experience with ticketing systems and toolsHigh school completion is a mustWilling to work in shiftsSkills:Configuration and maintenance of switches, routers, AP Knowledge of storage and backup systems Server patching, file management, configuration, shared drive managementBasic datacenter experience (power systems, temperature controls, rack/stack, cabling) Ability to respond to and manage SCOM and Sitescan alerts and alarms Hardware replacement of network and server equipmentPhysical Requirements:Must be able to lift 50 lbs.Must be able to lift equipment for 'rack and stack' services (server, router, switch, UPS devices, etc.)Must be able to assist with team lifts of up to 90 lbs.Ability to walk long distances within warehouses or manufacturing facilitiesWill often work in dirty, dusty, hot or cold (beyond average room temperature) environmentsAbility to climb stairs, ladders and/or use scissor lifts and safety harnessesSome services may require periods on hand and knees to install equipment (under desks, inside small spaces, etc.)***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.Qualifications We are looking for L2 Technical Support for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers. Rotational Shift Candidate should Job Description:Strong customer service skills (phone, chat, email are all required) MUST make daily contact via phone with customers and follow up with chat and email Desktop / Laptop Troubleshooting skills (OS, Application, Hardware) Network connectivity troubleshooting Incident and Request Management experience / Ownership Physical repair of desktops, laptops, printers, wireless devices, handheld radiosKnowledge of SCCM Process Oriented with exposure to Process Improvement Must understand and meet Service Level Agreements (SLA) Communication (Written and Verbal) - Must have the ability to convey technical issues to non-technical customers Willingness to adapt to rapid changes - must be flexible Switch management (configuration, troubleshooting, and triage) Experience working in a large enterprise environment Experience with ticketing systems and toolsHigh school completion is a mustWilling to work in shiftsSkills:Configuration and maintenance of switches, routers, AP Knowledge of storage and backup systems Server patching, file management, configuration, shared drive managementBasic datacenter experience (power systems, temperature controls, rack/stack, cabling) Ability to respond to and manage SCOM and Sitescan alerts and alarms Hardware replacement of network and server equipmentPhysical Requirements:Must be able to lift 50 lbs.Must be able to lift equipment for 'rack and stack' services (server, router, switch, UPS devices, etc.)Must be able to assist with team lifts of up to 90 lbs.Ability to walk long distances within warehouses or manufacturing facilitiesWill often work in dirty, dusty, hot or cold (beyond average room temperature) environmentsAbility to climb stairs, ladders and/or use scissor lifts and safety harnessesSome services may require periods on hand and knees to install equipment (under desks, inside small spaces, etc.)***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Keywords: Cognizant, Naperville , Field Service Engineer, Other , naperville, Illinois

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