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L&D Senior Manager, Design

Company: BMO Harris
Location: Naperville
Posted on: June 6, 2021

Job Description:


1200 E. Warrenville Road

Job Family Group:

Human Resources

Plans, designs, and develops clear, engaging, compelling learning and performance-focused solutions that enhance retention and knowledge transfer. Applies design expertise to create learning, performance-focused solutions and creative strategies that achieve visible and measurable improvements to individual and group performance, development, and/or productivity and business results. Works on a variety of projects, initiatives, and platforms/mediums to support of the execution of business strategies according to required timelines and budgets and quality output standards.

  • Manages people and leads a team capable of delivering the desired business results.
  • Provides strategic input into business decisions as a trusted advisor.
  • Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
  • Acts as a subject matter expert on relevant regulations and policies.
  • May network with industry contacts to gain competitive insights and best practices.
  • Influences and negotiates to achieve business objectives.
  • Identifies emerging issues and trends to inform decision-making.
  • Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
  • Helps determine business priorities and best sequence for execution of business/group strategy.
  • Conducts independent analysis and assessment to resolve strategic issues.
  • Acts as the prime subject matter expert for internal/external stakeholders.
  • Designs and produces regular and ad-hoc reports, and dashboards.
  • Monitors and tracks performance, and addresses any issues.
  • Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour.
  • Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
  • Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
  • Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
  • Provides day to day management of assigned projects to ensure objectives are met within required budget and timelines.
  • Develops effective project plans to facilitate the building of learning programs and curriculum to close gaps identified.
  • Develops and manages a business/group program.
  • Reviews the program for effectiveness, considers industry trends and recommends enhancements; makes changes as required.
  • Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
  • Provides advice and guidance to assigned business / group on design challenges, assesses performance gaps, and recommends solutions to assigned business/group leaders on principles, programs, approaches, and mediums.
  • Designs and develops solutions that help advance human performance and drive business impact with a customer focus mindset to ensure linkages to customer experience.
  • Conducts design analysis, scopes project objectives and analyzes target audience expectations.
  • Defines learning objectives, describes tasks and activities, estimates the resource requirements, and creates detailed design structure.
  • Writes, storyboards, and edits learning and performance support interventions.
  • Ensures learning solutions are instructionally sound, and developed on time, within scope and budget.
  • Maintains external network to understand the competitive landscape, and keep abreast of industry developments and new technology solutions and trends.
  • Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
  • Participates in the management of vendor relationships.
  • May network with industry contacts to gather and identify competitive insights and best practices.
  • Builds effective relationships with internal/external stakeholders.
  • Participates or acts as a lead on multiple internal projects varying in size and complexity.
  • Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
  • Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
  • Implements changes in response to shifting trends.
  • Broader work or accountabilities may be assigned as needed.


  • Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
  • Adult Learning accreditation is required.
  • Knowledge of accessibility principles / practices and the implications for design and development - In-depth / Expert.
  • Knowledge of adult learning theory, instructional methodologies, technology-enabled design and learning methods - In-depth / Expert.
  • Experience in the design and development of training for multiple delivery methods.
  • Strong knowledge of web development processes and familiarity with authoring tools - In-depth / Expert.
  • Design thinking - In-depth / Expert.
  • Seasoned professional with a combination of education, experience and industry knowledge.
  • Verbal & written communication skills - In-depth / Expert.
  • Analytical and problem solving skills - In-depth / Expert.
  • Influence skills - In-depth / Expert.
  • Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
  • Able to manage ambiguity.
  • Data driven decision making - In-depth / Expert.

We're here to help

At BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Keywords: BMO Harris, Naperville , L&D Senior Manager, Design, Other , Naperville, Illinois

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